Pizza Hut Reviews Summary

Food Quality

Pros:

• "Food was just delicious and good value for money."
• "The food was also fab! And less than £20 which is just amazing!"
• "Our pizzas were lovely."
• "The vegan jackfruit pizza was awesome."
• "Food tastes and looks great."
• "Food was impeccable and top quality."
• "The food was yummy."

Cons:

• "Salad bar was a little lacking."
• "The food we ordered was definitely not value for money."
• "Seems to have really gone downhill. There were five of us and we had four different pizza between us and they all were pretty much tasteless."
• "The food was not great to be honest."
• "Overly greasy pizza, subpar salad buffet and 2 tasteless pasta dishes."
• "Poor excuse for a pizza, tomato sauce on base, well I don't think there was any."
• "Some of the pizza was dry."

Service

Pros:

• "Alisia was our waitress and she was brilliant."
• "The staff are very friendly."
• "The staff were efficient and friendly."
• "The food was great and the waiter was epic."
• "Lovely experience. The meet & seat welcome was warm and friendly."
• "Great service from Kimmy, the restaurant business needs more employees like him!"
• "Service was excellent."

Cons:

• "The service was so slow and when the food did eventually arrive one of our orders wasn't correct."
• "Service was poor having to ask for our drinks after waiting over 20 min for them."
• "Most staff just stood around talking."
• "It was very busy. There were not enough staff to provide good service."
• "Wait forever to get seated. Another massive wait to take your order followed by an even longer wait for your food to arrive."
• "The service was awful! No one wanted to take our money."
• "Terrible table service, took an hour to clear the table."

Ambiance and Cleanliness

Pros:

• "Used the washroom, nice and clean."
• "Atmosphere was very happy and nice to be in."
• "The cozy ambiance of the restaurant added to the overall pleasant atmosphere."
• "It's always pleasing to walk into a clean and friendly restaurant."
• "Otherwise lovely service, clean loos, no sticky table tops."
• "Extremely clean premises. Amazing food! Recommend the garlic bread with cheese."
• "Fantastic food very clean place and very kind and helpful staff."

Cons:

• "Like their pizza don't always like the state of the restaurant. Often dirty."
• "Seated next to the main entrance, it was fairly cold outside but nobody closed the door."
• "Disappointing as loud raucous music rather than usual good tunes. New design smaller space at tables. Apparently men's loos disgusting."
• "Floor was slippery with grease under the table, the salad bar was nearly empty and so was the ice cream and drink section."
• "Along with several uncleared tables, the mess on the restaurant floor resembled that of a chimps tea party."
• "Ladies toilets smelt awful."
• "Massively disappointed with being told 'card only' on a visit."

Ordering System

Pros:

• "The QR Code was easy to set up and navigate."
• "Mobile phone ordering was good, easy."
• "Everything is then ordered online, very easily and our order came quickly."
• "Liked ordering from our table, service was good, staff were polite and explained the new system really well."
• "We found the ordering process fairly straight forward."

Cons:

• "Bit of a pain ordering and paying etc via QR code on table more so for those who dont use smart phones or quite savvy."
• "Contactless ordering on your phone is a joke as once you have payed the staff don’t care."
• "The only way you can order at the table is online which is a real faff."
• "The new online ordering system took a long time, and didn't let us use the meerkat meals code."
• "The only criticism I have is you have to order via the app now."

Value for Money

Pros:

• "Family of 3 we all had the upgraded buffet which means salad, pizza and ice cream with pop unlimited."
• "Pizza buffet, who can resist 😁 food really good as usual, bundle of pizza, ice cream and bottomless drink for £12.99, bargain."
• "Lunch buffet is great all you can eat pizza and unlimited soft drinks for a great price."
• "For the money, my experience at Pizza Hut was bang on."

Cons:

• "I had the chicken supreme, which was nice but over priced."
• "Spent nearly £70 and didn't get £70 worth of food."
• "Very pricey for the quality of the food £4 for what looked like a mug of oven chips."
• "A tad expensive (I think) for what you get pizza wise. A large meat feast with doughball edge was pushing £28."
• "Very very expensive today."
• "Wow, overpriced or what? We had an individual pizza each, fries each and onion rings each, as well as a can of creme soda and a latte, it came to £61."