DPD UK Reviews Summary

Delivery Service

Pros:

• "I give 2 stars because the customer service team were at least responsive."
• "I give 2 stars because the customer service team were at least responsive and apologised and got me my parcel the next day (Saturday) by a guy called Craig who seemed to be proficient at actually delivering parcels, unlike his colleague."
• "Always regarded dpd as one of the better delivery companies."

Cons:

• "Worse service ever, my parcel was supposed to be delivered via next day delivery."
• "Absolutely pathetic service waited 3 hours for my delivery which still never arrived."
• "Even worse, if they lose your parcel, you won't see it again OR compensation for it."
• "There's no way to contact the driver or local depot when there's an issue."
• "Shows how bad Cardiff depot is when the people in customer services tell you they feel sorry for me living in Cardiff as this depot is so bad."
• "How can a driver expect to get an answer when he does not ring the bell not knock the door?"
• "Absolutely appalling service. I was meant to receive a parcel yesterday and the picture that was uploaded was pitch black."

Customer Experience

Pros:

• "I give 2 stars because the customer service team were at least responsive."

Cons:

• "I am appalled at the service, there's no respect towards the customer."
• "avoid at all cost!by far the worst experience!"
• "They need to be dropped from the job."
• "Truly the most unreliable delivery service in Cardiff in my opinion."
• "They have one star as I can't give none. Terrible company, drivers are useless."
• "Would I recommend DPD for sending parcels with your business? Not a chance!"
• "Had a very bad experience with DPD this year."

Parcel Handling

Pros:

• "Driver attempted to deliver my parcel on the Thursday, left a card as I was out."

Cons:

• "Ordered a brand new phone for Xmas present and you have delivered dog food."
• "Item is in the warehouse, been there for six days."
• "Was supposed to deliver a tribute for my nanas funeral, 3 day delay on dpd end."
• "Over the past six months, I had at least 2 parcels missing, 3 apparently delivered, but never arrived."
• "Terrible service. Wrong number on website so can't even contact DPD to complain."
• "They have become the worst out there! Didn't bother to knock my door, just posted a card and ran off."
• "I'm housebound, so I'm always at home, but only 1 driver from DPD has managed to deliver."