DPD Bournemouth Reviews Summary

Delivery Issues

Pros:

• "Managed to get hold of the Depot Manager Simon. What a breath of fresh air."
• "Staff were friendly and efficient and my parcel was nice and safe."
• "Answered the phone promptly a very polite gentlemen and in the chat."
• "I genuinely hope your future experiences with DPD are pleasant and fulfill your expectations."
• "Download the 'My DPD' app (Apple & Android). It will allow you to track your parcel on the day of delivery."
• "Paul (THE MANAGER) at the DPD Ferndown depot was extremely helpful and kind in finding my parcel after I mistakenly refused delivery."
• "Managed to get hold of the Depot Manager Simon. What a breath of fresh air."

Cons:

• "Driver with 4.9 star rating didn’t bother to ring my doorbell when I was at home."
• "The most pathetic delivery service; taken the mantle from Hermes."
• "2nd parcel that has been delivered damaged rude driver when I pointed out the parcel had been dropped on the corner he would not take a picture on his scanner and left muttering his obscenities."
• "4 shipments from DPD and every time there is a problem with the delivery of the package!"
• "There is no contact number, one can’t speak to a human and no email address to my complaint or ask for a compensation."
• "Delivery was due between 16:00 & 17:00. Tracked the delivery online and the driver said he couldn't deliver because no-one was there to sign for the delivery and left a calling card."
• "Paid for next day delivery, driver didn’t find the house so took a picture of a skip outside a different building and pretended we weren't in."

Customer Service Experience

Pros:

• "Managed to get hold of the Depot Manager Simon. What a breath of fresh air."
• "Answered the phone promptly a very polite gentlemen and in the chat."
• "Paul (THE MANAGER) at the DPD Ferndown depot was extremely helpful and kind in finding my parcel after I mistakenly refused delivery."
• "Staff were friendly and efficient and my parcel was nice and safe."

Cons:

• "The worst part is the live chat is useless as is trying to contact the local depot to sort things out."
• "They just have an automated message and you can not contact them."
• "Can't talk to executives, chat option is worst thing they have kept online as well as on application."
• "Impossible to get hold of customer services, the call centre purposely sends you round in circles with no option to talk to a person, online chat is rude and abrupt, no response from any other option."
• "I then spent 15 mins trying to get through to customer services only to be continuously directed back to the local depot and hung up on repetitively."
• "Don’t bother calling the call centre, it’s in South Africa and they couldn’t care any less!"
• "I then tried to call DPD and they kept hanging up the call."

Parcel Handling

Pros:

• "Staff were friendly and efficient and my parcel was nice and safe."

Cons:

• "2nd parcel that has been delivered damaged rude driver when I pointed out the parcel had been dropped on the corner he would not take a picture on his scanner and left muttering his obscenities."
• "They obviously would rather save time and just not bother to attempt a delivery."
• "As for the driver who was swearing during a delivery - That is embarrassing and totally unacceptable."
• "We got a parcel just right and it wasn't the best view that i have seen: parcel was literally kicked out from the van on the floor."
• "Had a delivery yesterday Driver Prince, brought two items informed him that I only ordered one and that the package to one was damaged."