Address: 28 Jennifer Ave, Vauxhall, Liverpool L5 5AA, United Kingdom
Phone: +441512982778
Rating: 3.4
based on 172 reviews.
Food Quality
Pros:
"Chips were HOT - the only thing they got right!"
"Food was hot and service when collecting was great."
"The new burger was fresh and tasty."
"The store is clean and tidy and the staff often have to deal with disrespectful teenagers."
"Decent place, hardworking staff, good food, only draw back as with all McDonald's now days. always mad busy with food couriers husling for orders!"
"Great service at the restaurant. Had two items on our order wrong, which the staff replaced without a problem."
"My fault as after my first (last) time coming here we said we'd never come back to this McDonald's. As last time it was empty, drive thru still told us to pull over and it still took 10 odd minutes to get our food. Which ended up not prepared well and didnt even get straws or tissues."
"Quick service with what appears to be most of seating upstairs although there is a lift it's a bit slow."
Cons:
"What is that burger looks like someone has taken a bite out of it and no mustard onions etc was also cold."
"Burger meat dry and burned.. i dont think its hard to clean the grill between 2 cook or change the foil if it is old.. no salf no pepper..tastless.."
"Amazed to find that 4 months ago a person was also served half a Big Mac!"
"I bought a Big Mac with bacon. After a couple of bites I found mould on the bun."
"Food somehow tasted worse than other McDonald’s I’ve been to - how they managed to do that I don’t know."
"No milkshakes again for about 5th time this month fresh chips mixed in with rock hard chips looks like sum1 has taken bite out of the burger pâté 1/4 missing chicken wrap was only half filled also the wrap itself had so many holes in it the filling fell out 2 sets of fry’s missing so not use this place."
"Food from this McDonald's is really poorly lashed together, not cheap anymore either."
"Took my two young sons here recently for tea. I'm disabled so use the disabled toilets. I was disgusted to find the smell of marijuana in there, and it also looked like they had been rolling a joint on the worktop in there! Will not be going back!"
Customer Service
Pros:
"Spoken to a manager named Molly who kindly offered to replace the order if I was able to pick it up from the store."
"Staff were pleasant an apologised for the wait."
"Really decent restaurant staff are more often than not friendly and helpful."
"The manager apologised and did as I asked."
"Just wanted to say a big thank you to the cleaner of this store who brought me my meal today while I sat with my 3 year old who tends to just run when my back is turned, she also gave him a balloon."
"Great service at the restaurant. Had two items on our order wrong, which the staff replaced without a problem."
"Staff on next counter didn’t even make eye contact. Think they all next customer care courses or employ more mature staff."
"Lovely restaurant but one member of staff upstairs was rude and making customers feel uncomfortable."
Cons:
"FIRST of all manager and other 2 dont want to take my order at the till so i have waited few minutes."
"Potatoes wearing McDonald's baseball caps would be better at the job."
"Waited over 30 minutes for food after ordering and waiting in click and serve."
"They treat the delivery man through the App like garbage, they leave us waiting for 40.50 minutes."
"Staff are incompetent and unable to do a simple job."
"Couldn't get my order right, payed for a milkshake on the self service, got to the counter and got told the milkshake machine isn't working."
"No one on till to serve. When finally allowed to order food was cold and order was all wrong."
"Drive threw waiting while all other cars Got served no food on screen no receipt then no food given to car in front went in manager had a bad attitude."
Order Accuracy
Pros:
"Staff replaced wrong items without a problem."
"The espresso is also more than decent."
"Good parking. The new self serve screens take way to long to use but they do now deliver to a table."
"I came into mcdonalds near greaty last week for the first time on 1st Feb in the morning I was early for a funeral in the church next door, I used the self service and a young blonde very friendly girl came over and helped me with the self service getting a cup of tea."
"I'd say 4 stars was a good decent meal tonight however all staff looked under alot of pressure and seemed understaffed, they had to deal with alot of complaints but what can you do in this day of age with the rona an all, staff handled the order well."
"A Big Mac meal ordered from the drive through No straw, no napkins, no ice cubes and coke like treacle with cold chips and a burger thrown together."
"Fries were under cooked, I don't no how they could get it wrong! cause alls ya do is drop them in the fryer and wait for the beep."
"Staffs main focus is on drive through, delayed service (for a fast food chain not acceptable)"
Cons:
"Came through the drive through, ordered 2 meals. Came home and half of my double Big Mac was missing."
"When i get my food no napkin,(okay find it on side self service), my chips was half."
"Don't order food from great homer Street macdonalds great in the name no so great for customers."
"Came here time and time again with just disappointment and dissatisfaction most of our meals either come with no buns half the burger missing or no meal at all."
"The drive through is tight for a van so if you are not experienced driving vans or you have a large van don't risk it."
"We ordered what was supposed to be a chicken sandwich and a fillet o fish burger.... also they charged and gave us a large without even asking us the size we wanted."
"This Macdonalds is horrible! I do not recommend going to this restaurant what so ever, even if your hungry."
"Waited over 30 minutes for food after ordering and waiting in click and serve."
Hygiene and Cleanliness
Pros:
"Restaurant itself looks amazing."
"The store is clean and tidy and the staff often have to deal with disrespectful teenagers."
"Decent place, hardworking staff, good food."
"At least it was clean but the service, food and atmosphere are tragic."
"Had a chicken salad… cleaned our own table but someone had only just left, fair enough… man working hard keeping the place clean which is important….."
"Quick service with what appears to be most of seating upstairs although there is a lift it's a bit slow."
"A brand new McDonald's on a brand new complex."
"A Bigger Mac than many branches, at least to look at externally, though inside the number of seats available is about the same as most others."
Cons:
"But very dortt floor. I am sure it all about profit but come on .. shame"
"There's always rubbish lying around, service takes forever and food is often cold."
"Visited today and I'm honestly appalled. I never thought I'd be posting a 1 star about McDonald (I mean it's McDonald's...) But today has really made this review necessary."
"After getting the food home, kids opened their happy meals with no more than ten fries per portion."
"I went in a few months ago and there was an awful sewage smell that hits you as soon as you go in, I went back in this week thinking that a smell that bad must have been sorted months later but it's still there."
"Smelt like something died in there."
"When you 1st opened you were brilliant. This establishment has rapidly deteriorated."
"The food and service here are good. However, this is my second trip there where the smell has been awful, just inside the doors/bottom of the stairwell."