McDonald's Reviews Summary

Order Accuracy

Pros:

• "Very good McDonald's. I ordered 20 chicken nuggets and that's how many were in the box."
• "Food was fresh, fast perfect even and the burger sauce was as sharp with gherkin as you can get."
• "This McDonalds also do table service."
• "Order was taken quickly."
• "Drive through here is spot on too."
• "Really fast service and the food was hot and fresh."
• "Staff are always helpful and professional and food is always warm."

Cons:

• "Ringing to place an order... cut off 3 times trying to give an order for delivery."
• "Disappointed!! not all my order was in the bag cost more fuel to go back and get my order cup was faulty so tea leaked all over my car and food was bloody cold."
• "Yet again we are missing items from our delivery."
• "The worst drive thru!!!! We've been asked to go around and wait for our order! We literally waited for 20min and didn't received our full order."
• "Drive thru is a waste of time....No drinks as order was wrong at last window in drive through."
• "Constant wrong orders. Food in the wrong packaging?"
• "This McDonald's needs to ve closed down. The service is awful the food is awful and always getting the orders wrong or something missing from the order."

Customer Service

Pros:

• "Love the signature burger range now being served, good food, service and it's fast!"
• "Da da da da dar amazing new look mcydeez drive through or stay an enjoy new modernised restaurant with Ipads too keep the kids entertained on your visit lovely staff helpfull in every way possible."
• "A decent McDonald, plus another one that does signature burger's which is a big plus, staff are amazing with moody 4 year olds who insist on ordering themselves."
• "Probably the nicest McDonald's restaurant in the area. Always great service and a smile, and you don't often wait long, even when it is busy. The restaurant is always clean and tidy."
• "The staff were really good very helpful and keen to assist when required."
• "Usual McDonlds standards, with friendly staff who gave the kids ballon animals and swords."
• "Polite and friendly staff. One exceptional clean place, that is very busy and the staff are always on the go!"

Cons:

• "Won't be going back."
• "Absolutely appalling customer service."
• "Horrible experience. The staff have a right attitude on them, and check your food before you go, they always get it wrong."
• "Absolutely shocking, waited ten minutes for lukewarm food."
• "absolutely disgraceful always gets your order wrong missing items when you complain you get attitude from the management."
• "Staff were absolutely shocking. They are rude as hell."
• "Worst MC Donald's I've been to. Incorrect food given and poor customer service."

Facility and Convenience

Pros:

• "Only the drive through open, chips were fresh and burger good."
• "They have a separate side entrance for drivers to pick up food complemented with wall sockets for charging equipment."
• "Improved a lot lately with interactive tables and tablets to keep the kids entertained, wireless qi chargers on most tables is good."

Cons:

• "Just waited 40 mins in drive thru."
• "This one has a poor layout and small counter. Often full of teenagers hanging around."
• "Another McDonald's that advertised open 24 hours when it's only driver thru open 24 hours. No good to truck drivers who can't fit through the drive thru."
• "Men's toilets very dirty also problem with the ice making machine so there were no ice cream or shakes very poor need staff too check rest rooms more often."
• "Everything filthy."
• "The restaurant is a joke, 9 out of 10 times the food is cold OR ITS WRONG, the staff have attitude problems."
• "Very dirty inside, someone from staff told us where to sit, randomly chose the worst place."