McDonald's Reviews Summary

Food Quality

Pros:

• "The fries were hot and perfectly salted, and the soft drink was refreshing."
• "The classic Big Mac I ordered was freshly made, with a generous portion of beef, crispy lettuce, and the iconic special sauce."
• "Good food well cooked at reasonable prices, the best Hungry Horse in the area to eat."
• "Typical McDonalds, fast food of average quality that fills a hole when hungry."
• "Food was ok."

Cons:

• "The food was freezing cold wouldn't even give me dog it absolutely shite."
• "The Chicken wrap of the day had no salad in it and was cold."
• "Cold tasteless chips."
• "The food was vile. Buns on happy meals where rock hard and stale. Salad was brown and wilted. Meat was SOGGY."
• "Both my Mc crispy burger and wrap was warm and sweaty giving off a bad smell."
• "Absolutely disgusting! Ordered via Just Eat,food arrived fast so not down to driver but ALL the food was stone cold."
• "Ordered food for delivery absolutely disgusting not only was the food freezing half the ordered was missing attitude of the driver was take it up with just eat it's nothing to do with him."

Service

Pros:

• "We especially enjoyed ordering at the counter and observed the great teamwork of the workers."
• "I also appreciate the cleanliness of the establishment. The drive-thru area was well-maintained."
• "From the cleaner to the wait staff. I totally enjoyed my experience."
• "The drive-thru service was exceptionally smooth, and the staff members were friendly and efficient."
• "The staff demonstrated excellent hygiene practices, which further added to my positive experience."
• "Always had food on time and very polite staff."
• "I would like to leave a comment about the lovely Scottish lady named Liz who made sure our visit was a pleasurable experience."

Cons:

• "Don't order through UBER eats !!! McDonald's get the order wrong every time and when you call them so unhelpful."
• "The worst macdonalds iv ever been too. The staff laugh an smirk at you."
• "They haven’t got a clue in here it’s the worst McDonald’s in Liverpool by far."
• "The manager hides and sends anyone to receive the complaint and in the end they don't even give you a solution."
• "Worst McDonald's I have ever been to completely got my order wrong after making me wait 49mins and the staff where rude and 'couldn't careless attitude'."
• "The staff were total misbehaved and ignoring the customers."
• "Once you finally get chance to talk to someone you are met with disgusted looks and the worst attitudes."

Order Accuracy

Pros:

• "We had 66 nuggets on the order and got 6."
• "The ordering process was straightforward, and I was impressed with the speed at which my order was taken and prepared."
• "I really like the Click & Serve - you order via the App and they bring it to your numbered bay so you don't have to leave your car, especially good when the weather is rubbish."

Cons:

• "ordered online, ordered 2 big mac meals got the burgere got the drinks never got the fries."
• "The order eventually arrived and was missing 1 burger, 2 fries, dippers and the three large ice creams were only small but had melted."
• "Useless people giving people wrong orders all the time, forgetting parts of your food or most of your order."
• "There always seems to be something missing from the order and the app ordering, which should have eradicated this issue hasn’t."
• "Everytime I go to this one they get the order wrong all other McDonald's I go to don't have the same problem."
• "5 consecutive visits using the click and collect service and every time my order has been wrong."
• "Order completely wrong no donut in bag after going thru drive thru."

Facility Cleanliness

Pros:

• "I also appreciate the cleanliness of the establishment. The drive-thru area was well-maintained."
• "Fast...ish efficient clean but very busy good parking close to Anfield stadium."
• "The staff demonstrated excellent hygiene practices, which further added to my positive experience."

Cons:

• "Rubbish around the car park."
• "Smokers in the toilet."
• "Toilets were poor and smelly with stains on the walls and cubicle."