McDonald's Reviews Summary

Customer Service

Pros:

• "Service was great, the place was very clean as was being cleaned in parts as we were there."
• "Staff beyond nice helpful friendly they get 10 outta 5."
• "The people in Mersey/Liverpool are always friendly, great staff."
• "Lily went way above and beyond helping us to order food and kept the little ones engaged."
• "Excellent and fast service as you would expect from the McDonald's brand."
• "Staff were willing to help when we made them aware (and thank them for that)."
• "Eddie also excelled in keeping the kids entertained while going about his work."

Cons:

• "This young girl was full of attitude."
• "The customer service is also atrocious as I explained the food was cold."
• "Serious staffing and training issue."
• "Staff seem to be on a go slow.3 people after me served, whilst my food was left to one side."
• "Staff didn’t really know what was going on."
• "No soviets, no ketchup, no coffee stirrers, dirty tables, impolite staff."
• "Awful rude staff, cold food and frequented by 'smack heads'."

Food Quality

Pros:

• "I ordered a share box, two mc flurry and chips and all arrived writhing 20 mins. The driver was lovely and cheerful."
• "Food and coffee was very good."
• "I think this is the only one I've had crispy fried from and they tasted great."
• "This place can dish up some tasty grub."

Cons:

• "When we arrived home to eat our meals they were cold not a little bit warm stone cold."
• "The other two meals were cold."
• "COMPLETELY UNACCEPTABLE, CHIPS CAME SOGGY AND MOLDY."
• "Absolute worst McDonald's ever chips are always under cooked food never comes right as there's always items missing."
• "The food was all cold!"
• "The chips were soggy and freezing the nuggets tasteless."
• "Cold chips, burgers over cooked."

Order Accuracy

Pros:

• "Also got our full order right and most of the staff were friendly."
• "My fella got a double Big Mac thats meant to have 4 patties on it and it came with 2. Took it back and got a new one, all was well."