McDonald's Reviews Summary

Cleanliness

Pros:

• "McDonald's Mersey retail was great i took my 5 yr old grandson and we were served quickly - they brought the food to the table FAB - the staff were friendly and the place was really clean."
• "Was clean & tidy. Not too busy when we arrived."

Cons:

• "Went early morning outside was disgusting no clean up by staff at all also inside store was also dirty table and floor."
• "Whilst I was waiting forever for my cup of coffee order to be processed I popped to the toilet. I could not believe the state of them, obviously not been cleaned for days and the smell was overpowering !!"
• "The toilets were a disgrace!"
• "I then pulled into the car park to a very dirty and disgusting mess all over the place, this attracted wild foxes."
• "Tables and chairs dirty."
• "The place was swarming with flies yesterday."

Service

Pros:

• "Food was brought to my table, had no problems all went smoothly, food was great, will call here again."
• "Staff at the drive thru are very professional in their manner and service. Well organized and never waited too long for food/drink collection."
• "Great service when I go in with the kids though I like the fact they now do table service handy when juggling prams bags and 2 kids."
• "Food was hot and service was great, even had a member of staff come to our table to make sure our food was ok which I've never had at a maccies before."
• "Probably the best ran branch because of one woman working on the floor, watched her help out customers on the self ordering machine, take justeat orders out for delivery drivers, asked if our kids wanted to do some colouring in and checked whether our food was okay and even took our rubbish.. it’s been a very long time since I’ve seen a staff member work really hard and care about their job."
• "Great place very friendly and helpful staff, i had problems with McDonald's down my end to where i put complaints into head office, i was not going to use McDonald's again but i had free voucher from the head office so i thought i would use them as i was here, i am happy i did because the service i got was wonderful just a shame i don't live in this area, thank you to the staff here especially the manager she is only young but she is very good at her job keep up the great work to you all and a big thank you."
• "Would like to recognise Marta as she is a shining star and true ambassador for McDonalds."

Cons:

• "Every time I receive the wrong order or missing items."
• "Then they NEVER answer the phone."
• "Supposed to be fast food but after ordering you're constantly pushed to the back of the queue while the staff fulfill the Uber Eats and Deliveroo orders!"
• "My experience here was terrible I always thought mcdonalds was fast food not spending 25 mins sat in a drive through then finally getting my food (which was cold) then driving off then finding out I had been given the wrong order."
• "The team manager or manager (hunt cross) was very rude."
• "Absolutely appalling service in here. Only 1 screen working, told I couldn't order at the till then person who comes in after me can!."
• "Worst service I have had in ages."

Order Accuracy

Pros:

• "Went through the drive thru and it took a little while between arriving at the ordering station and the collection (about 10 min) but everything went OK."