Address: 2-24 Bilston Rd, Wolverhampton, WV2 2PT, United Kingdom
Phone: +441902205452
Rating: 4.7
based on 496 reviews.
Customer Service
Pros:
"The people who done the work and the receptionist and everyone there are very friendly and helpful."
"All in all a pleasant experience and I’m happy to recommend Holcroft Wolverhampton to friends and family."
"Massive thankyou to Brett at Holdcroft Wolverhampton! I was able to purchase my new car with absolutely no problems whatsoever!"
"Amazing dealership, highly recommend. I dealt with Jack who was fantastic throughout."
"Very positive experience. Mitch looked after my enquiry from start to finish."
"10 out of 10 sales service I was pleased with Holdcroft Renault Wolverhampton and would recommend them because Tony the salesman who helped me was very helpful."
"They were both very friendly, helpful and knowledgeable and made my experience really positive."
Cons:
"If I could give zero stars I would after dealing with Holdcroft Wolverhampton 4 times now due to my Renault Zoe breaking down a total of 7 times."
"Update: The original review was 5 star.. all appeared OK on ordering, but 5 months down the line, no car... excuse after excuse, calls never returned... lost documents taken in by hand, the list goes on.. outcome cancelled order after 6 months messing about."
"Unfortunately I am unable to give 4 or 5 stars as I am still left with a Renault Zoe with a fault that hasn't been identified or fixed yet."
"Rang the manager who told me that the purchase requirements were not in the system, so I repeated and was promised to be contacted with an ideal match on the day or the after, after 5 days still no call."
"Seems that as soon as the money was paid that’s all that mattered. Incorrect information on invoice about wash and vacuum then when asked was just told well u didn’t have a service so you don’t get one."
"The managing director is stating paint work is NOT covered under warranty!!"
"The worst new car sales dealer I've come across in my 32 years of driving, awful customer service."
Car Purchase & Delivery
Pros:
"When I picked my new car up it was fully valeted and ready for me to drive away within no time."
"We are so happy with Renault holdcroft and Laura booth and the timeframe it took, we would recommend anyone looking for a new car to visit here."
"We bought our car with the assistance of Brett from Holdcroft. The whole process was easy and quick."
"Easiest car purchase I have ever made."
"Very smooth process, very friendly staff. Jack was especially very helpful and professional and ensured the purchase went quickly."
"Had great service from May 2023 when I ordered my Austral, through delivery on the 1st Sept that continues to this day."
"The process was really straight forward and it was explained fully by both Tony and Jack."
Cons:
"I was dissapointed to find a missing parts form in my dashboard in the showroom but I know this is not the fault of the team and they assured me that when the part for the car alarm is available they will call the car back in!"
"On collection day I noticed very small damage at the front of the vehicle. Brett got this booked in ASAP and arranged for me to have a courtesy car to drive home in."
"Firstly the service wasn't explained to me at the time of booking so I didn't realize it's just an oil change and oil filter £169."
"The the wash and vac was not done with a reason that they are really busy, this is part of the service so should be factored in to the time."
"Worst experience ever in a dealership, found the car I wanted, visited the showroom to be told the car kit was not ready to be test driven."
"Only use this dealer if you want to be lied to & fobbed off with a car that no one else wants instead of the one you have ordered."
"Note: Electric vehicles really only charge up travelling at less than 30 MPH, the faster you go above 30 MPH then it’s more than “1 mile of electricity” for every actual mile."
Staff & Communication
Pros:
"Tony Kufandirori has gone above and beyond with helping me with the purchase and transportation of my new car."
"Had my car serviced and MOT done this morning. Great customer care by Katie Shannon and team."
"Laura was amazing, so kind and helpful."
"Took my car for a service and mot and have to say Katie was really good keeping me up to date and Craig was amazing explaining everything that was going on with my car."
"Jack helped us from day one very professional and knowledgeable."
"I'd visit again just to say hello and I'm certain they would welcome that, well done."
"Katie was extremely helpful throughout the process."
Cons:
"Now my patience is over now, been with Renault last 6-7 years and bought from them already 4 cars and was always very happy and satisfied with it but unfortunately since Birminghams professional the best main dealer closed and divided between Solihull and Wolverhampton I was going to closest branch which is Wolverhampton branch last 3-4 years and always had some issues."
"He never called. Had he of expressed more interest he could have made a sale."
"Staff friendly and knowledgeable. Online booking message was to look at a squeak on my car, which staff didn't necessarily know when I checked in."
"The car park was rammed and we found it difficult to park."
"Spoke to Joe about buying an A5. He initially spoke to my partner as he was great his customer service, sent videos of the car and my partner was really happy."
"The managing Directors answer: Claim on your insurance!"
"My mom and dad came in and brought a used car. (Mr and Mrs Phillips) My parents were very pleased with the service, Brett was fantastic from beginning to end."