Kings Dental Clinic (Hammersmith) Reviews Summary

Staff Professionalism

Pros:

• "Dr. Shams and her assistant were absolutely great. Very Professional."
• "The staff are extremely knowledgeable and helpful."
• "The whole team, are so friendly and helpful with any questions!"

Cons:

• "The general dentist on the other hand (Dr Farah Majid) was not friendly."
• "She ended up getting annoyed at me when I asked for a clear pricing structure."

Dental Treatment Experience

Pros:

• "Services professional and pain free."
• "She gave me excellent advice after 5 mins of treatment."
• "The endodontist made me feel comfortable and relax and the pain was minimal."

Cons:

• "During a check-up, the dentist suggested to address a small area of decay... I have now constant pain on a tooth that never ached."
• "A month later, I have now constant pain on a tooth that never ached and have to go somewhere else to fix this."

Pricing and Transparency

Pros:

• "I was informed by Dr Majid that the total cost of my entire treatment will be in her words 'around £1,000'."

Cons:

• "Unfortunately, the dental clinic does not give a clear pricing beforehand."
• "I wasn’t informed of this beforehand and hadn’t budget the expense."

Reception and Customer Service

Pros:

• "Nassra who works in the reception at Camberwell was here too covering and I was given a kind warm personal service."

Cons:

• "One thing I really didn’t like the receptionists they all had low mode not smiling."
• "They leave you feeling like you, as a patient, are a nuisance and you feel unwelcome."

Hygienist Services

Pros:

• "Also regular appointments with the hygienist (Shams) for great deep cleans and pain free."
• "Ms Sham Al Mansouri highly professional & very gentle."
• "I have been visiting Kings Dental for a few years now and more specifically for cleaning with Dr Shams, she always does a great job."

Cons:

Comfort and Ease during Procedures

Pros:

• "The dentist Sanaa and her assistant Snow were brilliant at calming my nerves."
• "She was very reassuring and she told me what she was going to do at every step of the way."

Cons:

• "During the last 2 times I went there... the entire appointments were conducted with the door completely open."

Timeliness and Scheduling

Pros:

• "My appointment was 12, was seen dead on 12, was out by12.10."

Cons:

• "I did arrive 2 minutes late, which meant I missed my appointment and had to wait 15 mins for the next slot."

Facility Cleanliness and Ambience

Pros:

• "This place was the best ever, professional, clean."
• "The facility is clean and modern, and the level of care is truly exceptional."

Cons:

• "The reception interiors are a bit sketchy."

Overall Recommendation

Pros:

• "Would recommend them 100% they have golden touch."
• "I highly recommend this clinic and the whole team are all great."

Cons:

• "I would say: avoid at all costs! There aren't any positive things to say about this practice, most sadly."