Richer Sounds, Bristol Reviews Summary

Customer Service

Pros:

• "What a wonderful customer experience."
• "Johnathan was exceptional over the telephone and made buying very easy."
• "Very helpful service to the point of carrying a large item home for me from the store."
• "I want to personally thank Stephen at Richer Sounds Bristol for supporting me this afternoon with a technical issue."
• "he was very helpful I would highly recommend seeing as he’s very polite well spoken and helpful."
• "The staff are so helpful, and friendly, and their knowledge is second to none."
• "Always good service so far and trust it never changes."

Cons:

• "Disappointing. Sold the last Onkyo DAB tuner by seconds before I enquired. Nothing in warehouse."
• "A little disappointing the amount of dust over the displayed equipment."
• "On walking in we were a bit disappointed with the amount of TVs on show."
• "I am sorry to say I went into store yesterday and was appalled by the lack of interest in serving me."
• "The guys missed some pretty strong buying signals yesterday when I came in looking for a projector."

Product Knowledge & Expertise

Pros:

• "Great knowledge and understanding of my requirements. And a fantastic guarantee."
• "Trained staff to answer all your technical questions to make sure you get the right equipment at a price you can afford."
• "Great product knowledge and listened to my requirements."
• "James talked to me about the advantages of some other systems."
• "You can rely on their knowledge and their passion for this stuff shines through."
• "The team at Richer Sounds in Bristol have been amazing throughout the whole process of buying and installing my new soundsystem."
• "Person on phone really knew their stuff about OLED TVs, gave me insight into how to keep the tech healthy over the long term."

Cons:

• "How on earth can a store that stocks quality Hi-fi sell out of everything DAB tuner wise?"
• "Their prices are still acceptable (for instance they are aligned to John Lewis) but the quality of the advice has fallen behind."

Price & Warranty

Pros:

• "I thought I'd try and buy from a local firm. They not only matched but beat the online quote I'd had."
• "Great prices, 6 year warranty and staff are friendly and understanding."
• "Price matched costco."
• "The ideal place for the hi-fi enthusiast. Price's to rival the internet too!"
• "Always has really helpful friendly staff, they do a price match offer as well & if they don't have it in stock they usually can with a c&c or home delivery within a few days max."
• "Picked up a set of desk speakers on an amazing Black Friday deal after reserving on the phone."
• "Oh, yes - they price matched, without the slightest quibble."

Cons:

• "Be careful with their 5 year guarantee, I was told I would be given a brand new like for like tv if anything went wrong with mine."
• "When something did go wrong they decided to write off and dispose of my tv (without telling me) and then offer me a credit note of much less value towards a new tv."