Address: 263 Victoria Rd, London, N22 7XH, United Kingdom
Phone: +442088298555
Rating: 4.5
based on 309 reviews.
Reception and Staff
Pros:
"After arriving a few hours early... I checked-in at the front desk to an extremely friendly receptionist who went above and beyond for me answering all my questions."
"The staff from receptionist to the dentist were amazing. Very friendly, clean and hygienic and honest."
"Staff was very helpful and professional especially Steph, I am very happy about the treatment that I have received at this dental practice."
"When we arrived at the practice, we were greeted by a very friendly, chatty receptionist."
"From the moment I walked into the clinic, I was greeted by the warm and friendly receptionist."
"The receptionist were efficient and polite."
"The receptionists were friendly. The clinic has a pleasant and clean atmosphere."
Cons:
"The receptionist was very abrupt, rude and really condescending."
"Most unhelpful receptionist I’ve spoken to. Uninterested and not customer oriented."
"The second receptionist who came later asked ‘what do you want?’"
"I was referred by 111 to an emergency appointment over the phone they asked me to be earlier than the time of the appointment so I was. At my arrival the young white receptionist was very unfriendly."
"The receptionists were the worst as they are extremely unprofessional, have no manners and do not known how to communicate with their patients."
"The staff are extremely rude especially the two receptionist."
"The receptionists were rude, abrupt and distracted."
Dental Care and Treatment
Pros:
"I wholeheartedly recommend Dr. Shah and his team to anyone in need of dental care."
"I was referred here by NHS Emergency services and am so glad I was; what a professional and personal service I have received from everyone."
"Dr. Shah’s surgical team was magnificent. They extracted the molars with great caution to ensure no damage to the bone was caused where the implant had to be placed."
"Nick and Steff were amazing. I was referred to the dentist after calling 111, I needed a root canal and the procedure wasn’t painful at all."
"However, my dentist was extremely professional and gentle making the whole process smooth, pleasant and.. pain-free!!!"
"The dentist that I saw was amazing. She was very calm and very professional and made me feel at ease."
"Dr. Nickil Dhokia Most amazing dentist I have ever had in my whole 22 years of my life."
Cons:
"They took £23.80 beforehand and gave no service! My money wasted. The X-ray machine didn’t work."
"I went to this dental practice last Saturday as an emergency appointment for a cracked painful tooth. The service and care was absolutely appalling!"
"Came in for an emergency appointment. Didn’t treat the reason why i came in for the emergency urgent appointment and i’m still in pain."
"The dentist who was clearly in a rush, started getting impatient... He told me he would no longer finish, and was not very polite, caring or gentle."
"The dentist didn’t want to see the crack on my tooth even though it was clearly visible. She was not interested and didn’t care."
"I recently worked at this place and I left within 3 hours of my first shift. This is by far the worst dental practice I have ever been to."
"Worst dental practice i’ve ever been to. Utterly disgraceful and unprofessional."
Communication and Transparency
Pros:
"I was sent here by 111 and they were so patient and helpful despite being so busy over the bank holiday weekend."
"Jack and his assistant for a very professional and swift treatment to eliminate any pain I was suffering and explaining in detail my choices etc."
"I went to this dental practice for an emergency through NHS. Dr. Max examined me and made me feel relaxed and gave me the option of treatment in detail before the extraction of the wisdom tooth."
"The dentist, Dr Seitler, took the time to explain everything to me and listened to my concerns."
"The dentist took time to explain the problem, showed me the X-ray, and suggested and explained the possible treatment."
"Dr Nickil was great, he explained what my problem was, what were the treatment options available and what are his recommendations for my case."
"Dr. Punit Shah was thorough, precise and expert with all of my treatments...It is a huge reassurance to me to have complete trust in my dentist."
Cons:
"The problem I have is that these cost were not made clear at any point before the bill was produced."
"When you arrive be prepared to open your wallet first instead of your mouth!!"
"I was today seen by Dr Punit Shah. It was decided that I should have a crown fitted."
"I called them the next day requesting an emergency appointment and they told me that they are available after 1 week."
"I've been informed that there is no enough bone left to install implants."
"I did feel treated like no one cared, unfortunately, and I am as I speak in terrible pain as the effect of the anaesthetic is passing."
"I am confused by these reviews, paid for an appointment, had a filling done. Filling came out in less than 24 hours..."