Dexters Westbourne Grove Estate Agents Reviews Summary

Agent Professionalism and Support

Pros:

• "Josh Coleman has been fantastic throughout the full purchase process, from the very first viewing all the way up to the exchange of contracts."
• "We were lucky enough to be looked after by Josh Coleman at the Westbourne Grove branch for whom was both a real professional and a gentleman."
• "I have nothing but high praise for Charlie Brandstatter. He communicates brilliantly - always keeping me fully informed about everything."
• "Prompt response to my initial viewing request; comprehensive tour of the property, without any rush; timely follow-up after the viewing; effective communication and support throughout the offer/negotiation process."
• "James was a real pleasure to work with while I was selling my property at a difficult time in the market."
• "Rudy helped guide me not only on the purchase of the house but on the local area, helping me both have both a smooth purchase and transition to the new area."
• "Rudy's friendly but professional manner made us feel guided and taken care of throughout the process."
• "Toby Simmonds and Ian Barrett are very knowledgeable of the Notting Hill area. They gave me a well researched and realistic valuation of my house in W11."

Cons:

• "Bad experience I do not recommend them. I bought a flat that was brokered by them. First I had told the agent, Toby, that it had to accept Airbnb."
• "Unreliable, unprofessional, bully and dishonest. I had the displeasure to rent a house from them. Approximately 3 weeks after moving in, we reported a leak in the toilet."
• "The worst agency ever, they have lots of hiding fees, once you move out they will say the property is not clean enough because you left your FINGER PRINTS!!!!"

Efficiency and Market Knowledge

Pros:

• "Josh fitted me in for a viewing quickly when my plans changed, which was much appreciated. He also had great knowledge of the property and local area."
• "James arranged for showings, and via only phone conversations from overseas, he was able to understand our needs and find promising properties."
• "Rudy helped me buy a property for my grandmother and we don't know how we could have done it without him. The communication was spot on."
• "Having moved to and from multiple cities in Europe, Dexters really stands out from all the agencies I have used."

Cons:

• "During one of the seeings, there was maintenance on the bathrooms. They told me it was cosmetic and work would be finished even if I bought the property."
• "I recently did a viewing with Charlie and I would highly recommend Dexters. He was a very nice agent and more sincere than most I have previously dealt with."

Customer Service and Satisfaction

Pros:

• "Charlie and James in the W'borne Grove office did a terrific job selling our flat for us. They persevered throughout and kept us very well informed and advised."
• "I've always had excellent service from the team at Dexters. They always give 100% time and effort to any task."
• "Dexters is the most professional lettings agent I’ve ever worked with. James was an absolute joy and knew a lot about each property we visited."
• "Great team, amazing service throughout the purchase and full transparency. Really happy with everything."

Cons:

• "Susan Brown, the person in charge of repairs, did not only refuse to provide us with an alternative accommodation but told us that we could use the water from the kitchen tap to clean ourselves."
• "Once the builders were sent in, the damage was so great, we were left with a poorly functioning toilet for 2 months."