USA Star Nails - Kilburn Reviews Summary

Customer Service

Pros:

• "Very nice staff, went for the first time and they care about your desires and ideas."
• "Sophie remembered me and today she was super happy to see me again and we both liked my new nails."
• "Jenny did my lashes and was very sweet with customer service made sure I was okay and feelin comfortable the whole way through!"
• "A lovely salon with perfect customer service."
• "The staff members are so lovely and so attentive."
• "Thank you to the lovely ladies at USA star nails! My first visit and I LOVE my nails! Very lovely staff."
• "The best place in Kilburn to get nails done, the staff are absolutely lovely and child friendly as well."
• "Customer Service was decent however my pedicure lasted maybe 20-25minutes and I left with deadskin still on my feet that I had to remove myself at home."
• "The person who did my pedicure took a photo of my feet and sneakily texted it on WhatsApp without asking for my permission."

Cons:

• "Absolutely the worst customer service I have ever received and I don’t know how that’s possible. Will never be returning or wasting money here."
• "Avoid! Messed us around, paid for an appointment and tried to reschedule it to which they obliged, however only to show up to the new agreed time to not get seen for over half an hour."
• "Cut my cuticles so badly they got infected. And they did absolutely nothing about it when i complained to their “head office”."
• "I booked a 1:30 appointment for overlays on natural nails with shellac and was kept waiting until 2pm. There was no apology."
• "The lady who did my nails was very kind and very meticulous when it came to doing my nails. This nail shop has a really nice vibe and I’ll be coming back again and again!"
• "I have had a very upsetting experience yesterday with this salon. I have used this practice previously to have a pedicure, this was done without any issue."
• "I have come to USA Star Nails twice now. I have been so happy with the service from all the staff members!"
• "Customer Service was decent however my pedicure lasted maybe 20-25minutes and I left with deadskin still on my feet that I had to remove myself at home."
• "The person who did my pedicure took a photo of my feet and sneakily texted it on WhatsApp without asking for my permission."

Quality of Service

Pros:

• "Been in total 4 times and I got always compliments."
• "Big thanks to lovely Sophie, she is so much friendly and give me this perfect design."
• "Got my lashes done today and I love it, very happy with the way it turned out!"
• "Brian was excellent! He was knowledgeable, made great recommendations for nail colours, and did a great job."
• "Very happy that finally I found a good nails place! I came around 5 times and every time I ended up so happy and pleased."
• "Good work from Linh, natural and beautiful result! The only drawback is the shape of the white line, it is not straight enough and not the same at every nail."
• "Really happy with my nails, they lasted a week the first time so I rang up and they sorted them out straight away and even asked if I’d like a different design."
• "Best Ombré acrylics !! 😍 The nail technician & manager were so thorough and really took the time to make sure they were perfect."
• "The best place in Kilburn to get nails done, the staff are absolutely lovely and child friendly as well."

Cons:

• "So you can imagine to my horror being on holiday 2 weeks later and one nail fell off to reveal an infection underneath."
• "I want to cry my nails are so thick and bumpy and wonky, I’ve come here before a few times and I loved the outcome but today a new guy done my nails… he should be properly trained before doing nails for customers."
• "The results are good, but the guys spend the entire hour speaking in their language ones to the others, which is not very nice."
• "Rushed and painful! The ombré looks like trash I can’t believe I paid £35 when you can see the white block under the pink!!"
• "I just got a simple gel manicure. Service was okay at best, however the finishing on the manicure was terrible - I’ve got loads of bubbles in my nail polish, it’s quite streaky and the edges are quite messy!"
• "Last experience has been horrible. The gentleman who did the work on me had DIRTY nails himself and used them to push on my skin, no hygienic at all."
• "They did charge an extra £7 for taking old colour. To put on gel colour (even without manicure) £27, crazy prices."
• "Got a full set of acrylics, the shape wasn't what I asked for and was at a weird angle on a couple of the nails. Got a french manicure but after 3 days the nails have turned yellow and look disgusting."
• "I saw this shop on my way to Kilburn early last year when it had just opened and I was attracted by the lol of it; very clean, airy and a nice ambiance. It’s been a year and a bit and it’s my first time today."