Chocolate & Nails Reviews Summary

Atmosphere and Ambiance

Pros:

• "It has a luxurious feel to it being beautifully decorated with friendly and helpful staff."
• "The salon has such a nice relaxing atmosphere."
• "Lovely place and very friendly relaxing atmosphere."
• "They know how to run a business to make their clients happy, all the little details, like the decor, the sweets, the complementary coffee, the Friends on TV, the pleasant tone of all the staff make you feel comfortable and welcome."
• "The overall vibe is great, whether you want to chitchat and gossip, or just chill and enjoy being papered, you will enjoy your time here."

Cons:

• "Thought the environment inside would like bit nicer though, looked unfortunately a bit run down when I was in."

Service Quality

Pros:

• "Alina is super talented. Highly recommend this place, it’s my go-to place in west London for sure!"
• "Yara did an amazing job on my nails! Loved the shape and a 'chrome' like pink colour."
• "The previous dipping was taken off my nails very carefully and then manicure and BIAB have been great work."
• "The technicians were really accommodating to my design request and spent time perfecting to the style that I requested."
• "The quality of the service excellent, I had a Shellac pedicure and hard gel manicure, and the results are truly beautiful."

Cons:

• "Just staff who I received shellac manicure needs more experience. I’ve got a little bleeding when I had a cuticle removal."
• "Got a pedicure last week paid £45 pounds and a week later my feet are not smooth."
• "This time I was directed to their Ealing Broadway branch where Andrea provided a first-class service where I had overlay with ombre shellac."
• "One time I asked for one technician and I had to go to Ealing one instead of Northfield, and the technician was there with another customer!"

Customer Experience

Pros:

• "I was so relaxed during my time there. Go go go!"
• "Alina's service was very warm and professional. She was gentle and precise, did a little foot massage and hand massage to end the procedures which was very nice."
• "Always the best manicure here, they are open to doing weird and wacky ideas as well as anything more subtle."
• "The staff are very talented and can do many designs if you like nail art. Really impressed."
• "The place offers coffee to its clients (all within covid safety measurements) which is a rarity for nail places in London."

Cons:

• "Absolutely shocking service- my finger was cut during the manicure and the technician didn’t even bother to ask if I was okay."
• "Went for the first time to this salon today and have to say was quite disappointed. Had a simple manicure and feel that my nails look worse than before."
• "My fingers were left sore, burning, bleeding in several places, nails so thick that they measured between 3 - 4.5 mm thick."
• "The worst experience I have ever had. New technician who was lovely but not trained at all."