Radmore & Tucker Limited Reviews Summary

Delivery Speed

Pros:

• "Ordered a hedge trimmer on Friday night and it was delivered on Monday at lunch time."
• "Ordered item Saturday morning. It arrived Monday 10.30am! Can't fault this excellent service."
• "Delivery was super fast."
• "Ordered a Stihl kombi strimmer attachment yesterday lunchtime and I was using it today at noon."
• "I ordered an item at 08.30am yesterday. It arrived at 11.35am today."
• "A FIRST TIME PURCHASE FROM RADMORE AND TUCKER, DELIVERED THE NEXT DAY, FULL TRACKING."
• "Friendly and very helpful member of staff on the phone; then ordered online and product safely delivered within two days."

Cons:

• "Ordered £500 of equipment (paid upfront) as shown in stock on website. After 48hrs I was notified it would be delayed, as actually not in stock."
• "I ordered long hedge cutter attachment because on the website showed 'in stock'. After 5 days I received an email 'the item is out of stock and expecting of this item in 2-4 days.'"
• "Waited around 10 weeks for the hedge cutter and wish I hadn’t bothered."
• "I ordered at 06:00 on Thursday and I’m going to get my order on Monday so missed the weekend which was critical."
• "Placed an order online. waited in on the delivery date only to get an email that day saying it was out of stock, and wouldn't be dispatched until 2 weeks later."
• "Ordered an item from them that was listed as in stock then over 3 months later I finally receive it with no correspondence from them until delivery was due."
• "Despite paying for shipping the next day, did not arrive completely, one part was sent after a week - a failure."

Customer Service

Pros:

• "Many thanks, R&T provided a fantastic speedy delivery and were very quick to reply to my email."
• "Fantastic; had a minor problem with a piece of equipment, great comms, ownership of the problem and support in resolution."
• "She could not have been more polite and helpful."
• "Needed a replacement garden blower for use on the farm... truly amazing and way over and above the normal service from Amy."
• "Rang John on Tuesday and he gave me great advise on what trimmer to buy at a great price."
• "Superb. Dealt with them solely via email. Their response was polite, quick and efficient."
• "The lady was fantastic so helpful and helped resolve the issue that day."

Cons:

• "Promised order would be available and that I would keep me informed, had to chase up myself in the end as never kept to their word, Poor communication from the web sales team."
• "Appalling level of service."
• "Ordered mower took money not in stock enquired about delivery told had the mower did not have it lied to me."
• "Stay away from this company, they are quick enough to take your money for a mower, brand new, developed an oil leak after a month or so they came and picked it up... still no mower, after sales are full of lies."
• "Faulty product delivered. Rang to inform but was told to take to Stihl as is under warranty."
• "Called customer service who are poor at best."
• "Rude staff answering the phones regarding returns and a total lack of communication on their part."

Product Availability

Pros:

• "Send all over UK free of charge for low order values."
• "I suspect that whatever you need Stihl wise you will find it here."
• "Best price anywhere (that's high street or internet) and super great service."
• "A good range of products in stock and competitively priced."
• "One of the best company's i have delt with. Customer services so helpful."
• "The product I bought was a very good price and with the bonus of free delivery, which was very prompt."
• "I spent a few hours searching for the best internet price for an Echo Blower/Vac. Radmore and Tucker... were by far the most competitive price."