Address: 8 Broadway, London, W13 0SR, United Kingdom
Phone: +442085798456
Rating: 4.5
based on 228 reviews.
Customer Service
Pros:
"Rachel and her team are truly fantastic. They go above and beyond to make your feet and hands look the best they can be, but more than that they truly look after you!"
"This is a gem in Ealing. I came in for a manicure and the staff were really friendly and accommodating - they provided a great service in a lovely relaxed environment."
"The best place to get your nails done in west london and everyone is very lovely."
"I have been visiting West Star Nails for several years and have a fantastic experience everytime."
"Always come out feeling pampered, relaxed and calm."
"The staff are also friendly and do the nails how you want them done."
"Amazing place located in West Ealing, I’ve been coming here for almost 2 years now and I’m always very happy with the service provided."
Cons:
"I found the staff to be highly unprofessional."
"The service is average at best. I was going to give three stars. But while having pedicure, couldn't help overhearing how badly some staff and owner were talking about some Google reviewers."
"Feels more like they're doing me a favour than a service."
"The staff kept on asking for extra money for the service because she was supposed to leave at 6.30 and she had to stay because of my service."
"Terrible customer service and the worse nail salon experience I’ve ever had."
"The staff is really bad - can’t even talk or understand English."
"They are rude and pull your finger."
Quality of Nail Service
Pros:
"The team are lovely and ivy always does an amazing job... I wouldn't go anywhere else."
"Very professional service, Salon is clean and staff are very friendly and nice."
"I have been coming to West Star Nails for over 6 years now. By far this Nail shop is the best I have been too."
"This is by far the best and most consistent salon I have ever been to."
"They are always very professional, clean and creative about nails and colours."
"Top quality service. I've been here several times now and the standard of work across the various nail techs is great."
"I am pleased with Shellac as it is always done precisely and lasts a long time."
Cons:
"The lady doing my nails was really rough with them, my fingers are sore and I asked for acrylic twice and she did gel powder I didn’t even get a say in it she just did it, they are already peeling off and I only got them done today."
"Every nail looked a bit different than another and she put too much nail polish and in result the surface wasn't even."
"Don't advise you get them done hear unless you like wonky nails."
"They messed up my wedding nails!!... Horrible experience never going back."
"I’ve been coming here for almost a year and usually get gel manicure and pedicure and the quality of the gel has been getting worse and peeling off within 2 days!"
"I won’t go there anymore, I did my nails last Monday, and literally four days later the paint peeled off on large nails."
"Poor quality nails, made several mistakes and stopped correcting them based on request."
Professionalism and Hygiene
Pros:
"Best nail service in West London. I tried them a few month ago for the first time and got my nails done by Ellie who is an absolute professional in her job."
"Staff remember you, they may speak in Vietnamese but are never rude."
"Very clean salon and always the up to date products and treatments."
"The salon is gorgeous inside, staff are so friendly!"
"This nail shop is amazing. They can do exactly what you want! And careful and precise with your requirements."
"Very professional. Evie has amazing attention to detail and she is very attentive - always makes sure she checks i like how the nails are looking throughout."
"I had a manicure and pedicure. The staff are AMAZING! So patient, talented, helpful and friendly."
Cons:
"The woman who did it spent nearly the whole time calling other people on her phone and not paying attention."
"Didn't do as I nicely asked. Talking among themselves in their language about people."
"For hygiene- my cut nails were left on the towel the entire time I was there. The towel was dirty."
"The nail files used were not cleaned or sanitised before she used it."
"They are crisp and clean always so I'd take that any day."
"Ideal place where to get mycosis on your hands and being gaslighted right after without ever apologising for not sanitising their products properly."
"They also use a lot of expired nail polishes on the left shelves and always push you to do shellac which is not necessary on the acrylic nails when you must do a refill in 2 weeks time!"
Value for Money
Pros:
"The pricing was very good and they were so efficient, also making you feel very comfortable."
"Prices are reasonable and they give loyalty discounts."
"The price for all treatments are very very good quality in terms of how good the treatments are!"
"They also have a loyalty card with 20% off on 4th visit."
"I really like this nail salon, I’ve been coming here for roughly a year now and I’ve always been satisfied with the outcome. The prices are good and if you get a loyalty card you’ll get 20% off every few visits."
"Good quality, good value for money, good manicures and pedicures and a range of colours!"
"Absolutely amazing customer service. I had an important event and Rachel opened the store one hour earlier than their usual starting time to accommodate my needs."
Cons:
"I used to pay £75 for unprofessional full acrylic set with sore fingers and no full colour coverage on the sides at the end, plus a quick shellac pedicure."
"Overall it was a very bad experience, expensive service and never visiting them again."
"They were quite a lot more than I expected (£52) due to extra layers of gel required for the look."
"It is overpriced for a simple french manicure."
"I wanted a re-fill, which normally costs £25 but I got charged £33 instead."
"It’s not worth £75 for a manicure and pedicure - I’d rather do my nails at home if they are going to look like that."
"Charged 5 pounds extra for longer nails defo save your Money and go somewhere else."