Mino Vo London 2.0 Reviews Summary

Staff Friendliness and Professionalism

Pros:

• "Flo is the most welcoming, friendly and positive person I can say I have met."
• "The staff is also very friendly and my nails are the best I could ever get!"
• "Amazing place nice people always kind and very efficient!"
• "Absolutely love this place! They take such good care and always make sure you leave feeling your best."
• "Definitely my go to nail salon! Lovely and professional staff."
• "My mum has been a regular client for a few years and I decided to go and also check them out today. Great service, lovely environment and amazing staff!!!"
• "I've been coming to Mino for almost 2 years now and I can't stress it enough how lovely and professional everyone is."
• "The best nail salon in north london. I get compliments every single time I get my nails done here, and they LAST! They take their time, they do a great job, and the service is friendly."
• "I've been to this salon twice now and can confidently say I've found my new favourite place."
• "The women were really nice and friendly especially for a first timer, nice relaxing atmosphere 👌"

Cons:

• "Booked for a BIAB appointment that I attended on the 19th (3 days ago) that lasted for less than half an hour, without any soaking before 'cutting' the cuticles."
• "Very happy with my nails, staff seem nice.. 2 stars because it is not good etiquette to speak to your colleagues in front of clients in other languages while doing clients nails, makes us feel uncomfortable because you could be talking about us."
• "The customer service from the Chinese man was really bad, whispering and talking in another language right in front of you. I felt so uncomfortable."

Quality of Service

Pros:

• "I bite my nails a lot they always manage to make them pretty!"
• "Excellent service, I’m a regular for a few years now and keep coming every month even after having moved further away. Always a great finish and shape."
• "I go to Mino Vo with my friend Zoe every three weeks for a gel manicure. The staff are lovely. Flo usually does my nails and they're always excellent quality, as are the pedicures!"
• "I've been getting my nails done religious now for 2 years ever since I meet Mino. Hes the only nail tech that has thought my how to take care of my nails properly and guided me with what treatment to do in order to grow my nails out long."
• "Love this place! Have been going here for about six months and the service is always so good. Mino is an insanely talented artist and can do any nail art you ask him to!"
• "The best nail bar! Superb nails, professional, warm and welcoming."
• "Best nail salon in London by a million miles! Every single type of nail related care is provided. The staff are amazing!"
• "This is the ONLY nail salon you should be coming to in London. The staff are highly skilled (constantly being trained up by master nail artist) and it’s the best nail art I’ve had."
• "I have finally found a nail shop that I will come back to time and time again! I moved to London in January and have been to so many bad nail shops or just ok. I was recommended by two different people to come here and I can see why."
• "I’ve consistently been coming to Mino Vo for 3 years now and refuse to go elsewhere. Always incredible nails, really accommodating to any complicated designs and the staff are so friendly and talented!"

Cons:

• "I left without even a receipt. Very cheap service for £42, it was my first time here and sadly won't be coming back."
• "My nails started chipping 3 days later, which never happened to me with any other shellac session before! The edges were uneven, color not smooth… I appreciate the effort but the employees need to get proper training before they can work on client!"
• "Made me bleed :-( UV light so dirty it was gross. The files still had other peoples flakes on them and they looked like they been used for year."
• "The customer service from the Chinese man was really bad, whispering and talking in another language right in front of you. I felt so uncomfortable. The pedicure station wasn't cleaned after the last customer, I had to stand in dirty water 🙁 the manicure started to slide off before I got home, very strange."
• "The manager should learn to conduct himself more professionally when dealing with anything a client wants to change and not call them names. I can see he treats clients differently depending on who looks like they have a good job and doesn’t also. I won’t be returning to the salon again due to how traumatised I am and how horrible I was treated, you go to a salon to feel better about yourself and to be treated and this is the opposite experience."

Value for Money

Pros:

• "They really make sure your nails are prepared for the best results and look after the max small details. I normally get done the Biab nails and they last intact easily a month!"
• "I got take off gel & gel on natural nail with manicure for £31 and for the service and price I am very happy with my nails."
• "One month update. My nails are still all on and going on strong since lockdown. Will be making this my new nail spot."
• "I have visited both salons and both times I have definitely had my money's worth."
• "I have been getting my nails done at Mino vo's for over two years now...after visiting for the first time (due to a let down at my normal nail shop which I was going to for 15 years) I made Mino's my go to nail shop as I was pleased with my first nails and experience at Mino's."

Cons:

• "I was quoted £4 and I was happy with the price. I decided to walk in without making an appointment (didn't realise I had to inform that person on the phone I was coming in and after all it was only for one extension nail). As I walked in, I mentioned I had called earlier about a single tip to the person nearest to me. His demeanor towards me was absolutely rude and arrogant."
• "I had a pedicure, the nail technician was lovely and polite, but did scrub the skin on my toe so intensely that it broke the skin. Toe was painful for days after and painful when walking. I was charged full price, disappointed I wasn’t offered a discount. Sadly won’t be going back as a result."
• "Owner was passive aggressive with me. Made me feel unwelcome. Salon smells like dog food and fecal matter. To add, if you advertise cheap infills by trainee add a comment that it takes 2 hours and you are not allowed to comment on the work."
• "I informed you I’d be late and you said it was fine (6:30pm), I walk to the door at 6:32pm due to the awkward parking surrounding your shop.. to find you all leaving and putting the shutters down. If you don’t think that’s unreasonable then I don’t know for you all. Would my full set acrylic nails have taken 2 minutes to do? If you did not want to facilitate the appointment, you should of said that."