Sandcastle Waterpark Reviews Summary

Facilities and Cleanliness

Pros:

• "The pool area and changing facilities were clean, which is always a bonus in places like this."
• "Changing rooms and pools clean."
• "Plenty of changing rooms and lockers available, and a pram store."
• "Staff was really nice changing rooms were clean and perfect."
• "Changing rooms, showers and toilets were all clean."
• "The changing rooms were clean and had enough facilities for everyone to use!"
• "The place was very clean and plenty of lifeguards on duty."

Cons:

• "Overcrowded and dirty."
• "The changing rooms smell of urine and the floor is filthy."
• "The ladies disabled toilet was covered in excrement, I nearly slipped on the slimy floor."
• "The toilets and changing rooms had a strong smell of urine and could do with disinfecting."
• "The place seems run down and dirty."
• "The place was quite dirty and mouldy, the water was very murky and dirty."
• "But some toilets are dirty and with mould!"

Value for Money

Pros:

• "Food was a bit pricey, but no more than you'd expect to pay inside any water park or theme park, in fairness."
• "Took the wife and kids. We all had a great time... Food was reasonably priced. Clean place."
• "The food is cheaper £6 meal deal with drink, better taste, and look more appetising."
• "We were shocked with how nice the food was. Was enjoyable and good value for money."
• "Prices are great for a one time thing, wouldn’t like to go often tho!"
• "A very reasonable entry prices depends on the individual age and disability."
• "If you’re a resident in the FY postcode you can get a locals discount which makes the experience much more affordable."

Cons:

• "It's not Covid anymore. Stop ripping people off with the limited time sessions."
• "Over hyped!! Staff rude & food stupidly expensive!!"
• "This is the filthiest and most over-priced water park I’ve had the misfortune to waste my time and money on."
• "Managed to park in the car park, but at £9, enough time to cover a typical swim session, it's an extra cost to the relatively high ticket price per head."
• "Good couple of hours, but I've noticed it's quite expensive, £80 for a couple of hours is steep imo."
• "Think its a little bit pricey though at £20pp for a family."
• "Far too busy! Spent £92 for 3 hours of crowded chaos, with most of the time queueing for a slide."

Staff and Service

Pros:

• "Fun, safe rides managed by polite and friendly staff."
• "Security staff very patient with my boys and always make time for a quick chat with them as we are leaving."
• "Staff were friendly."
• "The staff were simply fantastic during every interaction we had."
• "Staff were friendly and helpful, and the pool and changing area kept clean and hygienic."
• "Staff were clearly well trained with understanding accessibility needs of autistic guests."
• "The staff are amazing brilliant with my daughter who has special needs."

Cons:

• "Over hyped!! Staff rude & food stupidly expensive!!"
• "I did found that the staff was really rude to my little sister."
• "We expressed our concerns as lifeguards ourselves as kids in deep end that couldn’t swim and no life jackets etc and he said he is not responsible for them or anything that happens."
• "Negatives: disinterested staff."
• "The staff are thoroughly over it and miserable at peak season."
• "The only down side of this water park that you can’t wear your glasses on the ride."
• "I won't be going again it was a horrible experience."

Experience and Attractions

Pros:

• "The slides are very thrilling."
• "We had an amazing time at Sandcastle Water Park. Was clean and tidy and well looked after."
• "Brilliant slides, two main pools one with waves, a splash zone area."
• "The rides were adult and kid friendly."
• "Our little ones enjoyed the wave pool, smaller slides and lazy river."
• "One of the best water parks in the country. All the slides were so fun and the atmosphere was amazing."
• "The waves, whirlpool, splash zone and slides are all fantastic and the queueing system is quite fast!"

Cons:

• "Really disappointed experience.. booked for 1:30pm, lots of people inside, couldn't find even a small space in the water."
• "Also the park was so crowded there was too many people they should reduce the capacity of the park so people won’t feel claustrophobic."
• "The amount of people let inside there was ridiculous."
• "Far too overpriced & they overbooked it."
• "It did get very busy and the queues were really big for the bigger slides."
• "Really not impressed we payed a fortune for 2 hours way over crowded, big que's."
• "Lots of slides but seriously overcrowded, kids just didn't want to join the queues and spend so long waiting such a shame as it looked ace but just let too many people in and was not a very nice experience."