Wow Brow and Lash Bar Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "All the therapists are so professional and the salon is spotless."
• "Emma did an amazing job, she was really kind too."
• "They are always welcoming, professional, and punctual with appointments."
• "Lovely clean salon and friendly professional staff."
• "The staff are all so friendly and all the treatments I’ve had have been to such a high standard!"

Cons:

• "The treatment of loyal customers is not a priority - unless you are a celebrity."
• "The lady on the desk was curt and rude about it - refused to honor the price I was sent via email."
• "I find it extremely unprofessional to see all of my future appointments have been scheduled with someone other than who I booked in with."
• "The manager can be extremely rude, I had an nail appointment booked for my birthday and while I was sat waiting I was ushered out of my seat so she could take a photo of an ex staff member for Instagram."
• "I've had threading done for around 15 years and I’ve never once been cut."

Treatment Quality

Pros:

• "Emma does the most amazing manicures and pedicures - perfect every single time!"
• "Everything from the treatments to the management to the environment is excellent."
• "The quality of the treatments I have received has consistently been outstanding."
• "I had my nails done by Emma, she uses no drills, it is all about the health and maintenance of the nails."
• "Had such a lovely experience at the wow bar today. Selma did an amazing job on my eyebrows."

Cons:

• "I had my brows microbladed almost two years ago. The first result was perfect and the therapist left. I had them topped up and they were not dark enough."
• "I do my waxing here because it’s local and the people are friendly. However, I may start looking elsewhere as the prices are getting very high and I’m not always happy with the wax results."
• "I was told the manager would call me back the following day to find a solution. I heard NOTHING back and still till this day nothing."
• "I've been to that place for at least 2 years and everytime I was really happy. However, last Saturday turned into a nightmare. First of all, I asked for a bikini waxing. I ended up having a sort of Brazilian or botched Hollywood."
• "I had a eyelash tint and tidy up of my eyebrows, she took so much off my brows the other lady in the shop had to tint them and the eyelash tint was blue on one eye and nothing on the other."

Salon Environment and Atmosphere

Pros:

• "The salon itself is beautiful and the staff are wonderful."
• "The atmosphere is always calm, soothing and relaxing."
• "I love wow! The staff are all so friendly and the salon is spotless."
• "Fantastic place, they keep me from looking like a caveman."
• "The salon is always clean and all staff diligently follow the COVID guidelines."

Cons:

• "Rena has certainly lost my respect and to promise something to a loyal client and to then not respond is outrageous."
• "I had a wax with Bhavna and she was lovely, really professional, and made an otherwise usually painful experience one that was much more enjoyable and I will be booking with her again. The whole staff is really friendly and the place is warm, welcoming, and professional. Recommended."
• "I was called by the owner and invited back and I would like to say a big thank you for putting things right as best you could."
• "Had such a good experience at wow brow they have saved my eye brows honestly. Went to a different salon where my eyebrows were horribly done by a beautician and wow brow ladies fixed it for me."
• "Walked in & felt like I was in a mini oasis. The music was so soothing and the salon is immaculate and so professional."