"They are all so professional and friendly each time."
"The staff are really friendly and the service is of the highest standard."
"Staff are very accommodating and friendly."
"The owner Sapna is excellent at her job and it’s clear to me that she really cares about her customers."
"All her staff are approachable and helpful with appointments."
"The staff were friendly, gave good advice and everything was super clean and hygienic."
"The staff are incredibly friendly and always smiling and willing to help."
Cons:
"I think £25 is not worth for this. I am not happy."
"I requested for firm massage which was nowhere close and she had no idea of pressure points."
"Massage was also fine, but I would have preferred a bit more pressure."
"Went for a nostril wax. The lady didn't really know what she was doing."
"Poor service, appalling customer service and bad attitude."
"I left a few minutes later not having anything done on my hair as planned; what I thought was a wasted Saturday morning."
"It’s shocking they seem to now have only 1 hairdresser employed here, meaning they have no other option but to turn clients away when they’ve made a mistake like this one."
Cleanliness
Pros:
"The salon is always very clean and has a nice calm atmosphere."
"I have also always found the place to be immaculately clean."
"The urban body bar is always clean, and certainly good value for money."
"The staff were friendly, gave good advice and everything was super clean and hygienic."
"The salon is absolutely clean- the toilet smells like HEAVEN."
Cons:
"Got the worst pedicure of my life. You have the nerve to lie about the whole thing."
"I was really disappointed with the sloppy service I received last weekend."
"The actual result of the lash lift was very poor, my lashes were barely lifted."
Professionalism
Pros:
"Rasa is a very professional and precise beautician."
"The waxing and threading is always done right NO PATCHES which is amazing for us girls."
"The owner Sapna is excellent at her job and it’s clear to me that she really cares about her customers."
"Staff are professional and polite, especially Sapna and Laura who I have used for my treatments."
"All the staff are professional, friendly and welcoming."
"The staff are very knowledgable in the treatments they provide."
"The staff are all very professional and really know their stuff."
Cons:
"She looked blankly at the hairdresser as if she didn’t know what to do which was unprofessional."
"The lady didn't really know what she was doing. She left hair sticking out."
"Would not recommend the urban body bar! I received their LVL treatment just before Christmas and was highly disappointed."
Value for Money
Pros:
"Great prices, will come again."
"The urban body bar is always clean, and certainly good value for money."
"Prices are reasonable too."
"All the treatments I have tried have been good value for money and the products used are brilliant."
Cons:
"I think £25 is not worth for this. I am not happy."
"I visited this shops 3 times for the same treatment. Every time they increased the price."
"Body massage was poor complete waste of money and time."
"I haven’t received any communication from The Urban Body Bar wondering whether I would like to reschedule or just a courtesy phone call as they turned me away."