The Plaice Reviews Summary

Food Quality

Pros:

• "Good food, good service this is the Plaice to be in Bude."
• "Chips were the best! Non greasy and again freshly cooked."
• "It honestly was the best fish and chips we had for a long time."
• "This visit, great chips and lots of them, fish really nice."
• "I really would recommend the fish and chips as they were great."
• "Fish perfect, batter not too thick and cooked through."
• "The batter is crisp and the fish soft and succulent, chips are one the best Cornwall without a doubt."

Cons:

• "Fish was overpriced and very greasy."
• "Fish had a smell which in all the times I have eaten 'cod' has it never hit me before."
• "The meal was horrible, and cost just over £20 with a drink each."
• "The food was horrible fish under cooked chips I would think was left over from dinner well over done & really greasy."
• "Totally revolting chips dry no potatoe inside chips dried like a dehydrated prune."
• "The Chips and Scampi were horrible - they were soggy and a total waste of money."
• "Fish over cooked and very dry."

Service

Pros:

• "Would eat again, really busy little place."
• "They've now got a touch screen ordering system which is new."
• "Staff really friendly explaining portion sizes without hurrying you out the way!"
• "Service was great from young lady."
• "Great system in place for ordering and collecting, and covid safe as well."
• "Thank you for safe, friendly service 👍🏼"
• "Staff really friendly and they have a great operation."

Cons:

• "Waited 30 minutes just for someone to take my order."
• "Had to wait approx 45 mins because they had no functioning system."
• "This shop is terrible value for money and the staff were too busy chatting amongst themselves rather than serving."
• "I was served very late without an explanation while the staff were chatting to each other."
• "Served by unfriendly staff who seemed to hate their jobs."
• "All of the staff were busy chatting amongst themselves rather than thinking about giving good customer service which was off putting."
• "The two male servers with the long hair were rude."

Ordering System

Pros:

• "They've now got a touch screen ordering system which is new."
• "The ticketing system helps at busy times, so keep your ears open for your number being called."
• "The ordering process was very well organised with a numbering system."
• "Ordering ahead is always a good shout if you’re in a rush, it’s always ready when you arrive."
• "The ticketing system of paying and waiting outside the open frontage for your number to be called was very efficient."

Cons:

• "Had to wait approx 45 mins because they had no functioning system."
• "Waited patiently for an 45mins I could see my order on the screen but as soon as it got to the front it then moved backwards time and time again."
• "Waited 30 minutes before been told that the large fish had run out."
• "No cash was being taken, could not find food I wanted on the order machine."
• "Stood in a queue for well over 30 mins to be told no gluten free the fryer is broke."

Value for Money

Pros:

• "Two very reasonably priced portions of excellent fish and chips."

Cons:

• "Fish was overpriced and very greasy."
• "The meal was horrible, and cost just over £20 with a drink each."
• "Ordered £70 worth of food and only half of my order came."
• "This shop is terrible value for money and the staff were too busy chatting amongst themselves rather than serving."
• "Was charged extra for having two mini fish and chips in the evening."
• "Food was also very overpriced for very average food as well."
• "Never again paid 35 pounds for cold food and it was horrible."