The Willett Arms Reviews Summary

Food Quality

Pros:

• "If tack of lamb were in a beauty contest, this would win hand down."
• "The food was delicious (despite my sister wanting her fillet steak cremated!)"
• "FOOD absolutely gorgeous."
• "The starters and mains were very tasty and piping hot."
• "The food was amazing I can really recommend the Beef Brisket & Double Gloucester Cheese Pie!"
• "The food arrived in a nice time and was hot and perfectly cooked. Delicious and no complaints whatsoever."
• "Food was superb v well presented and tasted lovely."

Cons:

• "Food was poor, and some of it was cold."
• "Main components of our meal were missing."
• "The homous flatbread and salad was plain, uninspiring and rather expensive for what it was."
• "The food was mainly cold, and when we asked to get it fixed we were met with attitude and disinterest."
• "The chips were dry and flavourless, too."
• "The fish cakes were rock hard."
• "The food was cold and dripping in oil."

Service

Pros:

• "Maisy has been absolutely incredible, amazing service from start to finish."
• "Food was delicious and Adam who waited on us was a lovely friendly guy."
• "The ladies that served us were lovely."
• "What we like is the warm welcome and service from all members of the staff."
• "The service was great, all the staff were very sweet."
• "Our waitress Janna was an absolute delight, friendly, personable and attentive."
• "Staff were friendly and attentive."

Cons:

• "Service was poor lots of staff, shame apart from one they didnt really want to service u."
• "Service very poor and staff not very attentive, cutlery slow to arrive after the food was delivered."
• "Slow service, had to ask someone to come to us twice."
• "Waited a long time for drinks order, waited a long time for drinks."
• "The service was poor. Plates were not cleared from the table."
• "Waited an hour before meals arrived."
• "Wait for food was too long, nearly an hour."

Atmosphere & Decor

Pros:

• "Really nice venue inside and outside really good atmosphere."
• "Lovely interior, great colour scheme."
• "Lovely covered pergola in the garden, or lots of benches for outdoor dining."
• "The pub was very comfortable and had a relaxing atmosphere, the open fire was particularly nice."
• "Lovely, cozy pub with friendly staff and a roaring fire."
• "Nice location for lunch with very pleasant decor."
• "Lovely clean and modern interior and well-spaced tables."

Cons:

• "Building looks lovely, found appearance of stuff looking scruffy."
• "All I can say if that’s what your toilet are like, god knows what your kitchen is like, it was and is disgusting!"
• "The whole place just seems run down and no one cares about the customer... or the service."
• "Had difficulty parking only one space left which was difficult to get into."
• "At this time the toilets were out of order only leaving a single disabled toilet for everyone to use."
• "Chairs were too low for table to eat from."
• "The restaurant was near empty and there were only 2 of us. This is a very poor way to run a business."

Value for Money

Pros:

• "Food really good and a better menu than most pubs."
• "Amazing service, had gammon egg and chips which arrived 15 mins after ordering at the bar, lovely."
• "The food was delicious, and they have an excellent choice of draught beers."
• "Delicious food in lovely surroundings."
• "A regular place to celebrate birthdays, or just when you want a good quality classy feeling meal out at a reasonable price."
• "Food pricing can feel a little high in comparison to other venues locally but the value for money is excellent as the quality is good!!"
• "Really good menu and excellent value for money. Food was very well presented and absolutely delicious!"

Cons:

• "Expensive menu, considering items requested such as bread and butter pudding were unavailable due to supplier."
• "Have to say the food was good overpriced though."
• "It's not cheap."
• "charging prices you'd expect to pay for fresh."
• "Totally overpriced for the food offering."
• "rather expensive for what it was."
• "A little expensive at £23.99 for a 7oz fillet."