Address: Barnwood Point, Corinium Ave, Gloucester GL4 3HX, United Kingdom
Phone: +441452922535
Rating: 4.6
based on 112 reviews.
Customer Service
Pros:
"The most professional and efficient car sales company we have ever dealt with."
"They were really quick to respond to questions and sorted everything out super fast."
"Mike from the company who always responded instantly and was very professional."
"Brilliant customer service and especially from salesman I had."
"Called on a Sunday evening and got a call back the same evening."
"A level of service unrivalled even by BMW main dealers."
"Everyone has been very accommodating in relations to being available to let me view, test drive, and when I collected the car."
"Friendly staff but I showed up to view a car only for it to be a lot more damaged than the photos/messages exchanged had been suggested."
Cons:
"Very polite and professional but dealing with issues is extremely slow and involves significant chasing and hassle."
"More frustrating was the lack of proactivity on their part. They consistently needed chasing."
"After a few games of email ping pong (no reply from 2nd November to 6th November), Cotswold Automotive agreed to refund the cost of repair."
"AVOID. I bought a car that clearly had not been checked over prior to selling and was unsatisfactory quality and not as advertised."
"Lack of internal communication and customer service."
"After travelling 3 hours home again they rang myself and apologised, said they would refund me fuel money… after giving them a second chance to contact me they said they forgot to ring me back!"
"Very nice and polite until they take your money however after sales customer support doesn't exist."
"The whole experience was horrendous, and I would not wish for anyone else to have to endure the 5 month long saga that I have had to."
Vehicle Quality
Pros:
"The car was immaculate with a full service history."
"Fantastic car with fantastic service. Car was in great condition and exactly as described."
"Bought a car from Mike a couple of weeks ago, was very helpful and not pushy like some other places."
"Recently purchased BMW 1 series, fantastic car with fantastic service."
"Bought a vehicle from Cotswold Automotive in July 2022. Vehicle was brought over to my address by Matt to view and test drive."
"Great experience, great communication and able to give the car a thorough check and test drive before purchasing which put me at ease."
"I bought a car from Cotswold Automotive and was a great experience. There were a few things wrong with it I noticed two weeks after I bought."
"Great experience buying a Volvo XC90, exactly as described. zero problems, great car and price."
Cons:
"Travel from Kent, 3h away. The car looked great on photos, vivid colours, etc, but it was all scratched, dirty, stank, and had 8000 miles on the clock more than advertised."
"The whole thing took weeks and weeks to resolve with a very clear sense that they weren't particularly bothered."
"Make sure that you get any car you’re looking
to buy professionally checked before purchasing. I bought a Silver Hyundai I40 which looked great but after being inspected by a garage it flagged up with 17 advisories."
"The garage found one brake sensor wire cut and another one frayed. One end of a sensor was also loose within the housing, which was causing the juddering."
"When the car (SJ06 PYF) was collected, I noticed issues with it on the drive home and informed them immediately of these problems."
"The car has been nothing but a nightmare, first it was oil leak i noticed on my drive and when I contacted them they said its probably old oil coming from the undertray and not to worry."
"Despite this, I had booked a slot 11:00-12:00 so asked if he had any other cars around the same budget but he said he had somewhere to go."
"Went to see a Corsa for £4995 on spec and found a car with a Rusting front bonnet the steel wheels look like it had spent a long time in a field."
Delivery and Aftercare
Pros:
"The car was spotlessly clean and they even delivered it to me!"
"Had a small hiccup with the vehicle with it struggling to start on occasion. They immediately got me booked in, communication was excellent."
"The car arrived beautifully clean. They answered any follow up queries I have had quickly and professionally."
"I would highly recommend Cotswold Automotive. We saw the car we really wanted been advertised on their website but it was quite late in the afternoon. We contacted them and they happily arranged a viewing with us that evening at a time that suited us."
"The service I received I couldn’t fault. Very good communication, friendly staff, answered all of my questions in full detail."
"Had an amazing experience here. When selling me my new car which I love, Mike was incredibly friendly and helpful."
"I have worked with Matt and Jayden at Cotswold Automotive. Both are polite and professional."
"The salesman was polite, courteous and answered all my questions. My little car was serviced and a years MOT provided as well as a new panel due to a nasty scratch."
Cons:
"We had to miss Christmas, a wedding, and again we will have to miss another family celebration this weekend. Leaving my children without seeing family in all that time."
"My son purchased his first car from here back in August 2022 (VW Scirocco) - its actually been a decent car so far. Our salesman was Jayden, nice enough lad and did a good job selling the car. Here's where it gets a bit annoying, my son was promised a set of VW car mats for the vehicle."
"The garage that repairs the car have been very responsive and kept up communication but Cotswold automotive simply do not respond, however many times they will tell you on here they have."
"Was promised the jobs needed doing had 3 days they were not done. Car was not cleaned before pick up."
"Travelled 3 hours for nobody to turn up to any of the appointments. After travelling 3 hours home again they rang myself and apologised, said they would refund me fuel money."
"Unfortunately, 1/2 weeks later I had a lot of issues regarding breaking and steering and the vehicle became completely undeliverable."
"I purchased a 1series BMW a couple
of months ago, very happy with the car, great after sales service, had a couple of minor issues that were sorted out quickly and with no fuss."
"We are not impressed! We bought our mini from them and had problems from the start. It is leaking oil, and cutting out putting my life at risk."