The Mill House Reviews Summary

Food Quality

Pros:

• "wow what a cracking meal. Best chips i ever tasted, and gammon amazing."
• "Food was delicious as always, I rarely stray from the classic fish and chips, however tried the Chicken and Ham pie this time around and could not fault it at all."
• "The food was lovely."
• "The meals came out very quickly and were nice and hot and very filling."
• "The food was very good and reasonably priced."
• "The Sunday roast was delicious."
• "Food is delicious."

Cons:

• "Well where do I start just had lunch today, in one word disgusting."
• "Food was poor when it did eventually arrive."
• "then there was hair in my food."
• "Some of the food was ok. Portion of chicken did not seem to be cooked properly."
• "Should of left when we realised how sticky the tables were.. decided to give the food a try which was a mistake! Chips were dry and stale, quality of meat they have should only be used in dog food."
• "Chicken Tikka Masala half cold, naan bread burnt & popadoms dropped on the floor & no mango-chutney as stated on the menu."
• "Food was tasteless, had chicken fajitas and when complained about taste we were told they had run out of spices but did not tell us."

Service

Pros:

• "The staff are always happy to help."
• "Staff are very friendly and couldn't do enough for us."
• "The staff were very friendly we'd definitely be going back."
• "She was very polite and looks like she runs a good shift, as the staff were excellent throughout the day."
• "The staff was incredibly friendly and helpful, and they immediately made my daughter feel at ease."
• "The staff were warm and welcoming and the manageress went above and beyond to help us make a special day even more special."
• "The staff were all amazingly friendly, attentive and polite."

Cons:

• "Next time maybe send an email to your potential custom income. I won't be back from that lack of focus."
• "Popped in for a quick drink after shopping and the place was fairly quiet yet it took over 5 minutes to even be acknowledged by any of the 3 staff working."
• "Waitress was rude and snappy."
• "Staff appears to be rushing away from us."
• "Poor hospitality from staff."
• "Customer service appalling. Food wait time appalling. Having a hair on the food appalling."
• "Staff that I encountered need to be trained for customer service skills and how to deal with unhappy customers."

Ambiance

Pros:

• "Sports and events shown around the pub on lots of tvs and nice decor."
• "Lots of separated seating and working gel. No noisy music or sound from televisions."
• "The atmosphere was perfect for our family meal."
• "On an evening it can get more lively but it just adds to the great atmosphere."
• "What a lovely family friendly pub, staff very friendly and helpful."
• "From the moment we stepped through the doors, we were greeted with a warm and welcoming atmosphere."
• "The atmosphere, food and service are all outstanding."

Cons:

• "Not a particularly friendly pub, and not a great place to take families imo."
• "The atmosphere was very drab and never seems busy or thriving."
• "screaming brats would chase around the place like it was an adventure playground."
• "I wouldn't say it has a cosy atmosphere but it is functional."
• "The place is an absolute sty, the toilets are rank & all blocked."
• "More atmosphere in a morgue, service was shocking."
• "Really gone down hill, since change of management!"

Facilities

Pros:

• "There is a wide variety of equipment to keep kids of all ages entertained."
• "Ideal for families with the soft play area attached and a good menu selection."
• "There is parking at the rear with two disabled bays, suitable for wheelchair users."
• "Had a children’s party here. Great service for the party and little party bags given out."
• "Its clean and tidy."
• "It is much improved, after its recent refurbishment."
• "The playground itself is spacious, clean, and well-maintained."

Cons:

• "The play area was expensive at £4 a child."
• "2 out of 3 toilets out of order, seating areas ripped and not usable."
• "Food ok but not the cleanest, this sight is not one of the first things you want to see walking in to the ladies toilet!"
• "The soft play smelt really bad and the whole place needs a deep clean."
• "All of a sudden a big group of people came in, and it felt very cramped."
• "Sticky tables need a deep clean and the toilets are stinky and need of an upgrade."
• "The place needs a full refurb."

Value

Pros:

• "Good value for the money."
• "Good value for money as well."
• "The food was top notch and reasonably priced."
• "Good family pub, food is what you pay for 2 roast dinners for £10 which were decent."
• "I had steak medium and it was really nice, lovely flavor and cooked perfectly and for what I paid im very happy."
• "Good place if you have children where they could go two soft play and the adults can have alcoholic drink if you want one and the children's menu is pretty good reasonable price."
• "Have paid alot more money for worse!"

Cons:

• "Had a meal i requested refund for as the meat, chips and onion rings were stone cold."
• "Should of left when we realised how sticky the tables were.. decided to give the food a try which was a mistake! Chips were dry and stale, quality of meat they have should only be used in dog food."
• "No Tartar sauce, the portion size was appalling."
• "they cost £9 each I expect a large nice fish for this."
• "Appalling service. Food took nearly 2 hours to arrive despite the pub being less than half full and it only being 2pm."
• "No coffee, poor services (staff cannot serve people in order of arriving at bar) over an hour wait for food."
• "Reasonably priced but poor quality."