Riverside Inn Saltford Reviews Summary

Location

Pros:

• "The views are incredible."
• "Very good location for a bit of time out."
• "Brilliant bar, great location and views are really nice overlooking the canal."
• "Location is lovely, especially on a nice day and the restaurant seems quite nicely decorated."
• "The location next to the river was picturesque."
• "Lovely location, right on the Avon, hence the name!"
• "Great location beautiful scenery lots of options on the drinks menu."

Cons:

• "A little bit surprised when we were driving down to the property because the road is narrow."
• "Just a bit difficult to enter/exit the road going down/up due to narrow road."
• "The upstairs eating area was closed and we had to eat in the downstairs bar which was a bit dark and had no elevated view of the river or weir."
• "Nice place, shocking Disabled access."
• "Absolutely disgusted after really looking forward to going here only to find there is no disabled access specifically for wheelchair users."
• "Unbelievable there is disabled parking next to the front entrance but no ramp, just a big step 😡 and no access to get inside building."

Staff and Service

Pros:

• "Friendly and helpful staff who go out of their way to make you feel very welcome."
• "Friendly, helpful staff along with a most reasonable cost made our visit all the more satisfying."
• "Really friendly staff."
• "The staff were positive and helpful."
• "The staff are really kind and the customer service is great."
• "The staff were lovely and very helpful."
• "The staff are really friendly."

Cons:

• "Twice now I have found the staff to be very rude and abrupt."
• "The lady became quite abrupt and said no but we can takeaway coffee's which I replied no thanks."
• "After an hour I enquired about the status of our food order but was met with a completely disinterested staff member saying 'I don’t know, it comes out of the kitchen when it’s ready'."
• "Another question was asked to another member of staff and she rudely said she was busy and ask someone else."
• "The manager is nothing short of a hag! If you say anything or voice any concern of any kind....you will be told you have no taste or whatever your concern was it is your fault."
• "The welcome we received was appalling."

Rooms and Cleanliness

Pros:

• "Room clean and tidy Breakfast good."
• "The room was exceptionally clean and well presented."
• "The room was absolutely lovely, the swan towels was a very nice touch."
• "In itself place is a lovely setting next to river Avon Rooms and bathroom are fabulous and spacious Tea coffee fridge all in room Really clean and well kept Thanks housekeeping."
• "The room was nice and clean very comfortable beds, had a tv, tea and coffee facilities, hairdryer, iron."
• "Clean and well equipped modern rooms."
• "Friendly staff. Really clean rooms."

Cons:

• "The rooms are dark and furnished in very cheap manner."
• "The room I was in had no privacy what so ever"
• "Sorry to say that the bedrooms were horrible!! They smelt, had paper thin walls and I found hairs in the shower area which weren't ours 😭."
• "You here full conversation in the next room"
• "Walls very thin, could hear neighbour snoring, ALL NIGHT."
• "Bed mattress in room 2 wants throwing away sunken in the middle with metal works all around when you lie down (Just saying)."

Food and Dining

Pros:

• "Room clean and tidy Breakfast good."
• "Breakfast is lovely cooked and tasty 😋."
• "The Sunday lunch carvery was spot on."
• "The food was fantastic, especially for the finger licking home made pizza!"
• "The pub food is tasty, and came out really quickly."
• "The food was really good value for money."
• "Food was delicious and was served by our lovely waitress, Cree."