Formula One Autocentres - Leicester Reviews Summary

Customer Service

Pros:

• "Always great customer service, took my car in for a service and realised whilst it was there that the MOT was due too, gave them a ring and they sorted everything out that day."
• "They were a pleasure to deal with and I recommend them to anyone."
• "The staff; and especially the management, are always professional."
• "Very professional and welcoming."
• "Prompt polite and professional."
• "Great team, always happy to explain the technical stuff in layman terms in a really friendly manner."
• "The most helpful & polite staff."

Cons:

• "Don’t use them, they do not care for safety at all."
• "So they tried to rip me off £246.59!!!"
• "Absolutely shocking service. Appalling people skills and they seem to just say something different each time."
• "One of the worse experiences ever, waited for over 1.5 hours purely just to get my tracking done."
• "Don't go there. Suboptimal work quality, and careless manager handling the complaints."
• "AVOID AT ALL COSTS. Took my car in for a service in May. Dropped it off in the morning and kept ringing up but no answer and no one bothered ringing me up."
• "Absolutely appalling service. If they can afford to lose £150 of my business then good luck to them."

Quality of Work

Pros:

• "Very good service. Dave is very professional and when I took my car It was as if it's new."
• "Got my Vauxhall Corsa limited edition exhaust sorted was very quick met Joe the Manager there he's a sound guy same for Jake done a fantastic job will be coming back again defo."
• "Brought my car here for discs and pads on all 4 wheels. Really efficient service and great honesty about what was needed."
• "They fixed my rear breaks by taking them out and cleaning them, fixed my wiring and a few bulbs for free."
• "Booked MOT for 3pm car was taken in straight away and from waiting area I can see their work. Job done in less then an hour."
• "Very knowledgeable, efficient and couldn't do enough to help."
• "When I had a minor issue with my electric window jamming they managed to fix it really quickly and did not even charge (just needed a bit of a tighten and some lubricant)."

Cons:

• "Considering the mechanics are surely qualified at their jobs (I assume) the fact they couldn't find a small blow in the exhaust and went to assuming it was one of the most expensive parts on a car to be replaced makes it pretty obvious they are con men."
• "Absolutely disgusting how they would rip people off like this do not be a victim of this!!"
• "This garage is run by cowboys trying to make some extras for faults that don't exist."
• "I wasn't happy I had to return because they couldn't put something back properly."
• "DO NOT TAKE YOUR CAR HERE. I Took my car for an MOT, was told it had failed on emissions and apparently needed a new catalytic converter."
• "I really feel mugged and disrespected by Formula One."
• "They somehow ended up rounding off 6 of my wheel nuts by overtightening them with a gun."

Value for Money

Pros:

• "Will use them again, 10/10."
• "Have been taking my car to Formula One (Rugby) for the past 6 years, this was my first time booking Formula One Leicester & I had the same amazing service."
• "F1 autocentres on Abbey Lane may be a bit of a trek for me. But I will quite happily go here as all the staff are polite, friendly and very attentive. Fairly priced and great customer service."
• "Would highly recommend! Got straight on with the car. Came out and told me the situation and price before doing anything to it."
• "The price is very reasonable. I have no doubt in recommending them to everyone who cares about their car and require the best service."
• "Always good on price. Very happy to recommend this place to all."
• "Great service! The staff were all so friendly and there were no hidden costs!"

Cons:

• "Even more I was not happy with how much I had to pay for new front wiper blades, £24!"
• "Been a couple of times for repair work on van so had Service at same time. Couple month ago had discs.pads and Service£600 they use cheap parts."
• "The part and labour would cost a staggering £256.00 on top of the £183.00 charged for the Master Service and MOT."
• "I would pay double the price I paid to go somewhere else."
• "I would have expected to notice a difference after spending £200 on a service so I'm not convinced everything was carried out it should have been."
• "If you have some major repairs to be done, request a quote, have it printed and then check the prices for parts. Formula One will be 2-4 times more expensive than Euro car parts for example."
• "Very poor service! I ordered a new tyre to replace my punctured one. They gave me 3 appointments and each time my ordered tyre had be 'used' or never arrived."