Glam & Go London Reviews Summary

Staff Professionalism and Skill

Pros:

• "Very impressed with Nishant who is the hairdresser here. He is very professional and listens to every detail."
• "Karan is fantastic at his job, it’s like magic. I love my new look for my birthday, completely satisfied."
• "The service was provided by Lovely and it was truly amazing. She took care and ensured that I did not face any discomfort."
• "Went in for eyebrows which was done by Lovely, she was very quick and did an amazing job."
• "Very Excellent service, staff are very professional, knowledgeable and friendly."
• "Roya, the hairdresser at the salon did a fantastic job. She is knowledgeable and provides fantastic service."

Cons:

• "The stylist clearly had no training, this place definitely hires incredibly inexperienced individuals."
• "The stylist had ATTEMPTED a straight cut when I specifically asked for a v cut, and my hair was also cut CROOKED."
• "My long layers are super choppy, and I don't like the shape of the back/bottom of the hair."
• "Worst experience, my hair has been totally spoilt with extension falling off within two weeks."
• "Possibly the WORST haircut I've ever had."
• "Worst haircut ever. My hair looks uneven from everywhere."

Customer Service and Hospitality

Pros:

• "The customer service at this place was 10/10 as always. Love the environment and the experience."
• "The staff was incredibly sweet, welcoming, and friendly. I felt comfortable and at ease throughout the entire visit."
• "Amazing service very friendly staff, they were very warm and welcoming."
• "Every visit here is amazing. The staff are friendly, professional and help you out with what you need."
• "The lady that actually did the pedicure was lovely."
• "The staff and presentation is just so unique. Number one salon for me and I recommend it to anyone out there."

Cons:

• "The employees at the front desk were EXTREMELY UNPROFESSIONAL and repeatedly LIED about their manager not being present."
• "The owner came and started complaining that they have to leave because he was crying too much. Extremely rude owner, no remorse what so ever."
• "Very unprofessional she just ruined my all hair."
• "The worst acial I ever had it they ripped off please don't spend you money in this salon they just want you money and nothing else."
• "Poor quality and terrible colouring, not to mention the overpricing for what it’s worth! Was lied to about the service and the staff were rude and unprofessional."

Pricing and Transparency

Pros:

• "Very reasonable prices."
• "The prices are very reasonable."
• "They offer great service and are very welcoming. I have been served by the manager a few times and my experience has been nothing but exceptional."

Cons:

• "They change the prices as they please."
• "The haircut was pathetic. Worst haircut of my life. My hair looks uneven from everywhere and for this mess I got charged almost double of what I usually pay in central."
• "I had a great experience.. but it was overpriced for what it’s worth!"
• "The worst acial I ever had it they ripped off please don't spend you money in this salon they just want you money and nothing else they keep changing they word when u ask the price at the beginning they something else and when u finish they adding it up."