Rush Hair Harrow Reviews Summary

Stylist Experience

Pros:

• "Jess is a wonderful hairdresser who was extremely kind and gentle."
• "Simona was lovely and friendly and cut/styled my hair very well."
• "April did a brilliant job of fixing the colour (she's a hair genius)."
• "Dean at Harrow Rush Cut and Styled my hair, he really understood what I wanted."
• "Bianca took time and also fixed the mistakes from a previous balayage."
• "Nandi did my hair and is an absolute babe. She always gets the colour and chop right."
• "Jess was very thorough and listened carefully to me."

Cons:

• "Rather than cutting and styling hair as a long bob, it was simply cut shorter."
• "The lady was extremely moody and looked like she did not want to be there. My cut and blow dry was extremely rushed."
• "April doesn't seem to have the understanding and what that visualises or maybe it’s a language barrier or perhaps she does what she wants to do instead of listening to the client."
• "Poor customer service! They tell you price on phone and once you visit store they state a different price."

Customer Service

Pros:

• "Everyone in the salon is really nice and helpful."
• "The whole experience was lovely and everyone has complimented how beautiful her hair was."
• "The staff are all lovely and gave me a very professional experience!!"
• "Everyone in the salon is so friendly and welcoming, honestly the best place to get your hair done!!"
• "The staff are super talkative and friendly. Nandi did my hair and is an absolute babe."
• "The team are so bubbly and kind, and you feel comfortable instantly."

Cons:

• "It took 5 days for customer service to come back to me, after I submitted my complaint about the quality of the hair cut."
• "The hairwash was awful and hurt as she was so rough."
• "Was quoted £24. Got to the salon and explained what I wanted and they said it would cost an extra £15 just to blow dry my hair curly."
• "I didn’t even get a haircut. I was kept waiting for 25mins with no explanation until I asked."
• "Stylist washed my hair, put in a conditioner without informing me that it was an extra cost."

Salon Atmosphere

Pros:

• "Rush Harrow is a Beautiful hair salon, friendly and skilled staff."
• "The atmosphere and staff are all so lovely."
• "The salon itself is very clean and they are taking all correct steps to help stop the spread of covid."
• "Rush never fails to provide me with a pleasant experience."
• "The salon looked lovely and the staff super friendly!"
• "The salon is so alive and loud the girls are amazing."

Cons:

• "The salon had no atmosphere, staff were dull and lifeless."
• "There are better hairdressers out there who would do a much better job for much less money."
• "The salon is nice and I was given a green tea, shame about timing."
• "Dull lifeless environment !!! The manager April is as RUDE as another review says she is."
• "The salon is wonderful!! I came in for an Afro blow dry and left with phenomenal results!"