George Northwood Salon Reviews Summary

Stylists

Pros:

• "Had the most wonderful experience with Oli at George Northwood Salon! He was very attentive and gave me exactly what I was looking for, as well as some scintillating conversation."
• "Fer has cut my hair for many years he is amazing!"
• "Oli totally understood what I wanted, he has a great eye for details and he is totally passionate about what he is doing."
• "Oli is amazing. He made great suggestions, really paid attention to what would suit my face and hair type, and I love the result!"
• "Best hair cut I've ever had! I went to Oli for my cut and delighted by his professionalism and care."
• "Oli is the best hairdresser I’ve ever had after years of searching."
• "Harry always brings what I ask for to life, I even trusted him to cut my hair short after having long hair my whole life."

Cons:

• "Utilise Sally as your colourist at your own risk!!! Utterly awful experience at her hands."
• "The person I was supposed to see was running very late. There was no one else that could see me instead."
• "Though I was disappointed to realise that my favourite stylist Fabz seems to not be working there anymore."
• "I had a very disappointing experience with Olly. He left me with extremely choppy layers."
• "Unfortunately, the haircut wasn’t what I asked for. It was thinned out roughly with scissors (which was uncomfortable) and it’s made my hair quite frizzy."
• "The stylist who did my cut showed a lot more interest, but was just a little too inexperienced - he kept tangling my hair in the brush and didn't know how to do a soft point cut vs blunt cut."
• "The hairdresser I went to didn't seem to know how to work with curly hair and it now looks really ratty at the ends."

Salon Experience

Pros:

• "Fantastic salon with a great atmosphere and lovely staff."
• "Fabulous place, very professional and a great relaxed vibe."
• "The team is so friendly and the whole environment is upbeat, relaxed and elegantly cool."
• "The salon itself is spacious and busy, but retains a cozy and eclectic ambiance without feeling manic or stressful."
• "The salon is comfy, casual, w a cool vibe."
• "The salon Itself is also lovely with a great atmosphere."
• "The salon is really laid back and you can just chill out with a tea or coffee while your stylist works some sort of magic on your hair."

Cons:

• "I never write reviews but I left feeling so disappointed at the service I received at George Northwood that I felt I had to."
• "Really disappointed with the cut I had here. I was in and out after about 30 mins and the stylist barely touched my hair."
• "Would not recommend."
• "Really disappointed with the colour I had here."
• "All in all, I would not trust them with my hair again."
• "But I've had too many issues with the reception, management and colourist to go back again."
• "Very frustrating experience, very unreliable and unprofessional."

Customer Service

Pros:

• "All the team were incredibly safety conscious throughout and despite the face masks, the disposable robes etc Oli still managed to make it a really enjoyable and relaxing experience."
• "The service was top notch and the drinks menu is wonderful (cocktails on a Saturday!!!!)."
• "I was made to feel most welcome."
• "The staff are super friendly."
• "Big thanks to the George Northwood team for being so kind to my little dog!"
• "Love not feeling like you're being rushed, and REALLY love a dog-friendly salon that's also super chic and packed with great talent."
• "Carlota rearranged my appointment for me and was amazingly understanding."

Cons:

• "For color I did not love the colorist. He did not listen to me, was cold, made me feel uncomfortable to ask for a change and the end result was not what I expected."
• "The front reception was also rude in answering my questions when I was initially setting up the appointment."
• "The staff has some serious stiff upper lip in terms of their attitude."
• "I was not offered any alternative... I was not contacted beforehand even though my appointment was at 11am."
• "Having been really excited for my haircut, I didn’t get the warmest of welcomes when I first arrived."
• "The staff are not very welcoming and almost downright rude."
• "I booked this salon with high expectations and was grossly disappointed. From the first moment I arrived I was treated horribly by the rude receptionist who acted like I was imposing."

Quality of Cut/Colour

Pros:

• "Oli has totally transformed my hair."
• "I can honestly say that the team at George Northwood are all AMAZING!"
• "Best Salon by far, always a sense of class with guaranteed relaxation and satisfaction."
• "Oli cut my hair and a month on it still looks freshly cut."
• "Another brilliant Friday spent at George Northwood - Rebecca is next level!"
• "Every visit to George Northwood is an amazing experience. Roi has been cutting my hair for around three years and he’s simply brilliant."
• "He styled it with beachy waves that looked effortless and chic."

Cons:

• "When I asked to cut layers, she said they only do 'invisible layers' which are actually...invisible."
• "I would definitely prefer going back to four London in the future which is way better in terms of service."
• "My advice is if you have curly or thick wavy hair, really do your research on your stylist."
• "Cut hair too short i just came out of the salon quite disappointed. my hair was cut in Dubai relatively the way i wanted but had grown out since a 1.5 ago."
• "The end result was awful, extremely brassy/copper roots, against the light ash of my ends."
• "I really hate my hair. I haven't worn it down since I had it cut."
• "The colourist was literally at my hair for 5 minutes, he had done my hair by the time my tea arrived!!!!"