Kai Mayfair Reviews Summary

Food Quality

Pros:

• "By all means the most delicious Chinese I've ever tasted."
• "The most delicious Chinese style fried shrimp you’ve ever tasted."
• "The pork belly was delicious and the durian dessert was an absolute hit!"
• "We ordered a bit of everything and everything we tasted did not fall below expectations. Burst of flavours from a variety of dishes."
• "The beef was impeccable and would definitely order it again!"
• "The food is great especially the chili lobster."
• "Chilean Sea Bass Miso: 5/5 - This was so flavorful!"

Cons:

• "Food taste really normal. Not worth the price."
• "Very disappointing. Food was quite mediocre."
• "Didn’t quite like then lobster noodles despite looking very forward to it. It was chewy and not well seasoned."
• "The duck was very disappointing as it was too dry."
• "The lamb cutlets were boring and not made medium how I wanted."
• "The duck was the worst I have ever tried. It doesn't stand close to real chinese duck at all... They bring us over fried incredibly dry meat like chewing gum."
• "The lettuce with chicken was tasteless."

Service

Pros:

• "Service was attentive and friendly too."
• "Service is impeccable."
• "Fantastic service. Fun, quirky concept experience and decor."
• "Kai is an amazing restaurant! Food is great with substantial porions and the drinks were exquisite! Wellington our waiter was lovely wth great customer service skills and very knowledgable."
• "Staff are amazing and so friendly."
• "Service was friendly, but a bit stiff, even for such a restaurant."
• "Service is prompt and polite."

Cons:

• "Very disappointing. Service was very poor. We had to chase servers down for everything."
• "Service felt a little unenthusiastic."
• "Kai’s customer service is extremely disappointing."
• "Also, the staff where very rude and unprofessional they keep chatting next to our back non stop which make us leave straight after having our dinner."
• "They were short of staff."
• "Staff was friendly but clumsy... took away our dishes before we finished multiple times."
• "The staff were not rude but rather harsh… hardly a smile, very functional."

Ambiance and Decor

Pros:

• "Situated in the heart of Mayfair, this restaurant provides a fabulous oasis of peace and calm for a very special experience."
• "The aura was fun, classy, and high end."
• "The atmosphere and decor were also fantastic."
• "Everything about this place is exceptional the food."
• "Great ambience, interesting decor and above all exciting food."
• "The restaurant was lovely."
• "The decor is beautiful and the staff are very friendly."

Cons:

• "Portions small, service good, atmosphere bland."
• "It didn’t quite have the finesse or cleanliness (everything was dusty) we were expecting."
• "Ambiance is below average, had this not been in Mayfair I would even call decor quite strange and pretty stale."
• "Ambience is extremely poor."
• "We were seated in the dark basement with somewhat dated interiors."
• "The atmosphere and interior is really nicely designed and quite unique."
• "The plating were as if where were back in 2002 and had to make something Funky with the sauce."