"Great showroom to visit with a wide selection of BMWs."
"A big shout out to all at Barons Hindhead (Group 1) they serviced my M240i and provided a great video review with mechanical updates."
"Lovely customer service! Made to feel welcome from the moment you arrive."
"Very happy with service and speed of repair. Excellent!"
"Very attentive staff gave me a warm welcome immediately on arrival when I dropped off and collected my car for a service."
"Just such a helpful and friendly team who make you feel important as a customer and they are doing their best for you."
"All staff were very friendly."
Cons:
"Terrible experience. I booked my M2 for MOT via online got it confirmed a day before by email & SMS. Got to the showroom no staff available so I had to use the kiosk to drop my key."
"Very poor appointment process. I was given the wrong information on the type of loan car and the wrong information on cost of the work."
"Without doubt the worse example of customer service I have ever experienced."
"Calls and emails not returned."
"Poor communication when trying to fix an unresolved issue."
"It is frankly shocking that a brand such as BMW would allow a staggeringly shoddy outfit like this to represent them to the public."
"Communication from the dealership has been abysmal, with phone calls & emails unanswered."
Facilities and Processes
Pros:
"An excellent system whilst in lockdown."
"Good communication to tell me what to do the day before."
"Professional and friendly service from Hindhead BMW, with easy access from the A3 and very new facilities."
"The new showroom and workshop is a major improvement to the facilities and at the core is a professional friendly staff that ensure you are well looked after."
"A superb, newly built, flagship BMW dealership in a lovely setting."
"The service at the front desk was very good, with no waiting and a polite but pleasant greeting."
"The new showroom and workshop is a major improvement to the facilities."
Cons:
"All fine except vehicle not washed 'due to covid' which I didn't understand."
"Location now appalling. Customer service level has gone from an 8 or 9 to a 1 since the location move."
"Whereas the work was carried out satisfactorily, it took 2 hours longer than I was advised and the car was not ready for collection when I was advised it would be ready."
"This was my first experience of the new Barons location and of visiting during the pandemic. I didn't like it much!"
"With the exception of the front door receptionist, Service Desk unfriendly."
"They only have capacity to do such quotes a couple of days per week and told me they would get back to me. They never did get back to me."
"The flash building is very inconveniently located down the A3."
Cost and Pricing
Pros:
"Had the work done, a health check, a full valet and an automatic mini for the day absolutely free."
"When I pick up my car the same day I tried to pay my bill but the gentleman there said that my bill had been paid by my garage."
"Negotiated price was very competitive too, subject to being seen (no p/ex)."
"A quality service at a good price."
"Excellent throughout from start to finish I have brought many cars from dealerships BMW has definitely been the best experience I have received."
"Attentive and polite staff, and exceptional service centre facilities and cleanliness."
"A big thank you to Group 1 Hindhead BMW for their truly outstanding customer service!"
Cons:
"Only complaint is a £15 charge for ‘insurance’ for a loan car. This is not credible. £5,475 per year? Just be honest and say it’s an admin charge for the loan of the car or better still don’t charge."
"I had to either leave my car there and have the work done at my cost or drive the car away with the warning light on."
"Hugely expensive 750 pounds for a standard service on a 4 Series do not answer phone calls took six attempts to get through Also very unhelpful when it came to an issue with a BMW electric bike would not recommend."
"I get presented with a bill for £175 instead of the £95 I was quoted."
"They charged me a whopping £175. Definitely wouldn't go there again, OR buy a BMW!"
"Purchased a car with complimentary Auto glym care and Wheel seal.. this is a lie as they charge you for it after and do nothing about it."
"My car needs a new tyre and was quoted £204 by Baron's, but National Tyres can do the exact same tyre for £125! Come on main dealers we are not all stupid!"