Address: Anchor Retail Park, Active Way, Burnley BB11 1BS, United Kingdom
Rating: 4.2
based on 161 reviews.
Customer Service
Pros:
"It's people like Tom & Sayed who deserved to be recognised for their hard work & dedication."
"Great customer service staff was on his own putting bikes together when we went in to pick up the bike we had on order he served us very quickly and took his time making sure everything was just right with the bike before handing it over to us."
"The staff here have always been very helpful and have gone above and beyond to make sure my needs are met."
"Five stars to both members of staff who helped me; one on the checkout and one who went to look in the store."
"All the staff at halfords Burnley were very friendly and welcoming and they dealt with my purchases and problems in a very professional manner."
"The customer service on my visit to collect a new car child seat was exemplary."
"Best customer service I've had from any store... Thanks to all the staff for excellent customer service."
Cons:
"Really terrible system for phone enquiries. You go to a central call centre who then put you on hold."
"Shocking treatment today. Customer service none existent today when my daughter asked about wheel trims He refused to help her."
"Store manager at Burnley Halfords the Asian lady with short black hair needs a serious talking to. Extremely rude."
"Bought a stereo and booked a slot to have it fitted... The person I called seemed very difficult to understand exactly what I wanted."
"The manager was obviously in a bad mood and took it out on me and refused to do it."
"Total waste of time very unhelpful poor customer service and really quite rude!"
"Three lads behind counter, no customer care skills, said hello, but got silence."
Product Availability and Stock
Pros:
"Online, I found it very easy to locate a perfectly good and reasonably priced bicycle wheel."
"Easy purchase online."
"I have ordered several items from this branch of Halfords and the click and collect system is really efficient and easy to use."
Cons:
"I ordered a bike online and on the day I went to collect it, it wasn't there."
"Ordered a bike over £1000 told ready to collect an hour after ordering 45 minutes later get a phone call to say none in stock."
"I placed a order on a bike last Sunday to collect today, just sat outside halfords now to be told the bike isnt in stock and they can't get me one."
"Absolutely disgusting! Went to pick the daughters bike up... only to be told they had none in stock!"
"Goods were not in store when I first went down to pick them up despite receiving an email telling me they had arrived."
"Ordered online. Never received email or text to say it was ready."
"We went to buy 2 bikes none on stock so ordered online. They arrived at store in good time."
Staff Expertise and Assistance
Pros:
"All staff I have dealt with regarding this purchase have been helpful and knowledgable and have pointed out differences in the price and use of similar models."
"Dom really helped me when I recently booked my grandson's bike in for a tyre change and brake overhaul."
"Russell had a wealth of knowledge which really helped!"
"Bought a Pendleton electric bike today. Store assistants Paul and Thomas were exceptional, knowledgeable and helpful."
"Excellent service from the bike mechanic Paul at Halfords Burnley."
"Staff are very knowledgeable about all products I’ve ever asked about and tools."
"The guy servicing my car was also lovely, he was very friendly. I was really impressed with my whole visit to Halfords."
Cons:
"Did not have a Clue where my Battery was located... he said he had no Idea how to change this battery and proceeded to look on google on his phone."
"More mistakes were made by the store staff."
"Turned up to spend £600 on a roofbox and bars, no-one came to help and when I asked for it, without even looking at my vehicle I was told there was no options available."
"Had a bike pre built for Christmas but the experts (NOT) and the handle bars can spin round as they have not been tightened or checked."
"How bad can Halfords training and supervision be?"
"Obviously staff not fully trained... This was flatly refused by the unqualified staff member without checking with someone who knows more."
"Went to pick up a tyre pump and get a headlamp bulb fitted to my venerable car... None of the staff had changed a bulb on this model before."
Store Experience
Pros:
"Great experience today when I had to quickly buy some wiper blades to get through my MOT."
"I've just had front and rear dashcams fitted and the whole experience was fantastic, right from purchase to driving away."
"I visited the store for a winter car check... Their adherence to current guidelines is brilliant."
"The young lady on the checkout was just so friendly, helpful and thoroughly professional."
"I have always received the best of service and especially from Sophie who is always ready to provide a friendly service with the first class knowledge as well."
"Lovely staff. Really helpful. Even got help taking product to car very happy with product and service in Burnley."
"The staff were all happy to help, and they all stuck to the rules and regulations for safe distancing rules and I was on my way feeling positive with my new mountain bike."
Cons:
"Dreadful - waited at till for 5 mins with no one around."
"Rubbish. Went in to collect some cycling gloves... Poor service and unclear store layout."
"The service here is awful. It took 3 days just to sort a new licence plate out."
"The staff were ok except for one chubby lady who is in a shape of a lemon was very rude."
"Shockingly awful attitude and service!"
"First trip in for years. Post Coronavirus lockdown. There are limited people allowed in at once and a one way system."