Gordano Gate Brewers Fayre Reviews Summary

Staff Service

Pros:

• "Lovely meal here staff were accommodating and helpful."
• "The staff were all very pleasant and service was great."
• "Popped in for dinner on Wednesday 2nd September and once seated the waiter who served us, was very helpful, food was very tasty and great value."
• "Impeccable service from Kirstie she is a real attribute to brewers fayre!"
• "The waitresses were very good. Couldn't fault them."
• "Amazing service and really friendly staff."
• "Staff were very friendly and helpful."

Cons:

• "The staff ignored me completely, even when I spoke to them they had no idea what I was asking."
• "With only one member of staff serving, there was an inevitable delay."
• "The waitress was very rude!!"
• "All other areas were pretty dirty, staff disinterested."
• "Service at the bar and till point was not very helpful."
• "Those restaurant is a embarrassment to brewers fayre,! staff loitering around chatting instead of clearing tables and helping people to seating."
• "Service is slow tables always dirt staff having their meals sat at the bar."

Food Quality

Pros:

• "Food was well cooked, well served and plentiful."
• "Food pretty good and a good menu."
• "Food was really nice but restaurant and service needs great improvement."
• "The food arrived promptly. It was pipping hot and very yummy. I really enjoyed my fish pie."
• "The sauce was flavoursome and roasties were light and fluffy too."
• "The food was good, and the drinks were pleasant too."
• "Both were delicious and there was plenty to eat."

Cons:

• "And when the food arrived my fish was overcooked and batter cooked on outside mushy on the inside, very few chip I counted 7 on my plate peas were hard and bread and butter so thin you could not spread butter on it."
• "The worst breakfast of my life."
• "Even when the food came it was mediocre to sub standard food."
• "We were all disappointed with the quality of the food and a lot of it was wasted."
• "Extremely negative feedback, I received poor quality food which was over cooked."
• "Food that is served does not look like the pictures on the menu or advertisements."
• "The food was pretty grim."

Facilities & Cleanliness

Pros:

• "Large restaurant/dining area with inside and outside play area."
• "Nice pub and was glad they could fit us (a party of 10) in at short notice in the kids play area."
• "The soft play had been transformed and is now cleaner, bigger and so much better!!"
• "It felt welcoming, warm and was very clean and tidy."
• "Soft play is a good size - a toddler and an older section - no ball pit."
• "Pleasant surroundings with adequate seating for all."
• "It's a very nice looking restaurant & very spacious & great outdoor space for children."

Cons:

• "The seats were disgusting with ripped coverings and were filthy and the tables are sticky."
• "The cleanliness of the carpet and flooring was very grubby and sticky."
• "The place itself was tired, we sat in the conservatory and all the chairs were old and the seats all needed replacing."
• "Grubby, dirty, sticky, greasy environment. Needs a through deep clean."
• "The tables were filthy and sticky, under the tables and on the chairs were covered with food."
• "The tables and everything is always very dirty."
• "The toliets were unfortunately were disgusting, paper everywhere, broken seat and only 1 toliet in the ladies available, the other had a broken lock."

Management & Organization

Pros:

• "Expected it to be busy so pre-booked."
• "Free parking."
• "Price wise, the two meals for £8.99 is fantastic value, especially in the financial Times."

Cons:

• "What's the point of taking bookings if you don't reserve space."
• "We also asked if we can have a bigger table because we were crammed on a table for 4 when our party was 5."
• "We are told it's the suppliers fault so perhaps you should change your suppliers to cover the demand of customers like us."
• "The level of negligence toward the outside of the venue makes me think the management don't care about the wellbeing of customers."
• "The manager then said well don't bother eating here again. RUDE and diabolical customer service."
• "Manager on shift seemed like he didnt know how to manage the pub or staff."
• "However when getting there they had not taken note of the booking and didn't reserve us a table."