Harvester Pontypool Reviews Summary

Service

Pros:

• "Excellent service from Alice. Alice was always on hand/nearby to help with our order, and offer drinks."
• "waiters were very good serving other neurodiverse customers and accommodating sensory needs!"
• "Thanks to Alice that gave us good service throughout our meal, and helpful with any requests."
• "Our wonderful waitress Amy, her bright, friendly and helpful service in the morning was excellent."
• "The waitress was amiable and effective."
• "Very helpful, friendly, experienced and outstanding waitress service from Alice."
• "Service by Alice was excellent, she was friendly and attentive."

Cons:

• "Manager where are you. You need to appropriate your staff properly."
• "Slow service and not busy, ample staff. No bread rolls this was at 4ish on a Sunday afternoon."
• "So many tables empty, half a dozen piled with dirty dishes, staff all wandering around a bit lost."
• "The restaurant was busy and perhaps they were understaffed as we had to constantly try to find a staff member to order."
• "Poor service had to wait for bowls for salad and when they arrived were piping hot had to wait a long time for glasses for drinks and a long wait for food."
• "Waited 55mins for food after asking how much longer it would be at 10.50, the waitress told us there was only 1 chef in the kitchen."
• "Service was very slow.. they were busy but seemed to only be 3 waiting staff."

Food Quality

Pros:

• "The food was hot and delicious. We had the ultimate breakfasts and were totally stuffed when we waddled out of there!"
• "Had lunch there on 27/06/23 and was pleasantly surprised by the quality of the food."
• "The food was outstanding. Worth every single penny."
• "Me and my partner came here on a busy bank holiday lunch time, ordered starters and mains that were delicious!!"
• "The food was delicious and the young waiters were polite despite looking overworked."
• "The food was beautiful. The chicken was tender, the chips were crisp and fluffy."
• "Our food was simply delicious. This is a fabulous restaurant, a great team, great food, fantastic service."

Cons:

• "The rump steak was cooked medium rare but sadly the meat was on the tough side."
• "Was hardly no salad at the salad area, after waiting hour for food it came looked awful and was bad."
• "We ordered 5 breakfasts and all of them were either cold or lukewarm."
• "Well what a complete waste of money, £26 for cheap tasting meat."
• "Poor menu, no fish and no rotisserie chicken on the menu, chicken substituted with chicken breast which was poor quality."
• "Food was good although think it was left after cooking for a few minutes before serving as bun was a bit soggy and onion ring a bit mushy."
• "Food came out at 11.05am, burnt to a crisp. Rock solid muffins & hashbrown. Burnt burger. Baby's pancakes RAW."

Atmosphere

Pros:

• "Nice atmosphere."
• "A very nice place and the staff are friendly and helpful."
• "Great restaurant in pontypool, the staff were friendly and helpful food was delish and good value for money."
• "Xmas music playing in the background was great."
• "Nice atmosphere with low Xmas music on & some staff dressed up."
• "The atmosphere is calm for the most part."
• "Atmosphere was excellent, staff were very friendly."

Cons:

• "Also...so many screaming kids :-/"
• "Place was very busy, only table available was near the door, very chilly! Hardly any choice of steaks available, only rump, mine was gristly and a bit fatty."
• "I hate to leave negative reviews but I have nothing positive to take away from my short lived experience here."
• "Our visit was an absolute disaster!"
• "Very disappointing and definitely won't be returning. Ever."
• "Honestly a shambles. Went here on Monday for dinner... The food was mediocre."
• "Atmosphere was a little disturbed by how loud it was and how warm it was."

Cleanliness

Pros:

• "All very cleaning tidy and procedures were set in place at the time of Covid."
• "On arrival the restaurant was clean and tidy."
• "Lovely and clean building."
• "Toilets were spotless."
• "Restaurant busy but clean and tidy."
• "We had asked for a quiet table and were put in a nice spacious area and they turned the music down without us asking."
• "Thank you harvester for an amazing dining experience again!"

Cons:

• "The first salad bowls we were given were visibly dirty with food sauce inside, so these were changed, but when we picked up the next seemingly clean ones, the outsides were greasy."
• "The picture frames and wall where we were sat were splattered with sauce."
• "Twice we had to send the cutlery and salad bowls back because there was dried food smeared on them and we ended up wiping them ourselves as it was clear there was a problem with washing up."
• "The floor area was very dirty in the whole section."
• "Some of the salad bowls were a bit dirty though."
• "The speakers above my head were covered in cobwebs."
• "Salad bowls were dirty and had to be replaced and some items of cutlery were dirty."