Swansea Vale Brewers Fayre Reviews Summary

Food Quality

Pros:

• "The cooked breakfasts that we had were well presented, piping hot and tasty."
• "The Sunday carvery is delicious and well worth a visit."
• "Food took a while but was amazing."
• "Meal was nice, freshly prepared."
• "The food was really good and the staff where friendly people."
• "Sunday roast was really tasty and reasonably priced."
• "The food was lovely and cooked perfectly."

Cons:

• "Food was nasty. Burned to a crisp on one plate."
• "Food not as expected over cooked and cold, extremely small portions."
• "The food was with no flavour at all..."
• "Yorkshire tasted like stale bread."
• "The food eventually came after asking and it was dry and a very small portion."
• "Both mine and my husband's food was cool or partly cold in parts."
• "Absolutely rubbish Food."

Staff and Service

Pros:

• "The staff were nice enough."
• "Very helpful and friendly staff, restaurant was very clean."
• "The staff were both friendly and helpful and a real credit to the Brand!"
• "The staff are friendly and attentive, frequently offering drinks, taking plates and cleaning tables."
• "The staff where great."
• "Friendly and attentive staff offering the standard Brewers Fayre menu."
• "The best customer service that I have received in hospitality."

Cons:

• "And the attitude from the staff and manager was disgusting."
• "Majority of staff are young girls and the culture is one of extreme laziness."
• "The other 2 blonde women were rude and more for the kids than adults !!!"
• "The staff didn’t clean much in the 90 minutes that we were there."
• "The customer service was terrible from what are meant to be managers."
• "The manager was extremely rude and had a stinking attitude."
• "The attitude displayed by the staff is absolutely appalling."

Facilities and Cleanliness

Pros:

• "Lovely clean and organised place."
• "Nice clean place, play area is ideal."
• "Recently refurbished and a huge improvement on my visit a few years ago."
• "It's quite spacious with a lot of space for dining which is great."
• "Lovely place fairly priced tidy selection."
• "The atmosphere is clean and tidy, with a pub/family restaurant feel."
• "Lovely place staff were friendly and helpful, food was good as it was self-service."

Cons:

• "Nearly slipped on the River Nile of pee all over the floor."
• "The toilet hallway absolutely smells of urine and there is no way they are being cleaned properly."
• "The restaurant was very dirty with chips and old food everywhere just laying on the floors and tables."
• "Toilets were filthy beyond anything I've ever seen."
• "The smell of stale urine in the mens toilet was horrendous."
• "All three toilets where disgusting."
• "Stinking floors, ceilings and excrement on the walls in multiple cubicles in multiple places."

Value for Money

Pros:

• "All you can eat for £8.99, Costa coffee (worth going just for that alone) and kids eat free."
• "Free refills on soft drinks is good."
• "Great value meal deal on for a lunch with a friend. 2 meals for £8-99."
• "Prices are very reasonable."
• "They're unlimited breakfast was amazing value for money and such brilliant quality."
• "Great value for money with their 2 means for £9.49!"
• "Good quality food at very reasonable prices."

Cons:

• "It’s £3 my 23-month-old was bored in 10 minutes."
• "£48 for 2 people having lunch & 2 drinks each is shocking...."
• "For a bill of £209 and a family Xmas get together, was absolutely shocking."
• "Found the price of food really expensive for what it is, can go to a different pub have the same meal for a lot cheaper."
• "Food expensive & horrible quality...pay almost £12 for it???"
• "It definitely wasn't worth anywhere near the £9.50 pp charge."
• "Mac and cheese was very expensive for the portion size."

Family and Child-Friendliness

Pros:

• "If u have kids this is great as they can pick and choose what they want."
• "This place is great if you have a little child. You can chill out and have a drink, while they burn off some energy in the soft play."
• "It's our go to place for a family meal as they have a kids zone (chargeable,)."
• "Great play area, a nice place to hang out while the Grandchildren play in safety."
• "The play area is great, well padded with plenty of levels to chamber around."
• "We enjoyed our visit and would go back again."
• "Absolutely brilliant for a couple with a young one."

Cons:

• "I left with a pounding headache due to all the children screaming and shouting plus my kids were sweating pints due to the poor air conditioning in the play area."
• "Took the kids in the play area £4.50 each for a small soft play that was absolutely disgusting."
• "The kids are left to run wild and older kids (8/9+) run riots in the baby/toddler section and knock the smaller children over."
• "But was very disappointed when I took my 15 month baby into the play area and had to pay 3 pound for her to go in."
• "Placed right between tables with very young children, who screamed the entire visit.should have left at this point."
• "I was mortified, never have I been asked or even heard that due to health and safety adults cannot support their children."
• "Then refused one of the children entry to the play area there was 10 other children with us but he was about half a cm too tall."