The Garden Village Garage Reviews Summary

Customer Service

Pros:

• "The service I received was amazing."
• "Matthew was incredibly helpful, even called me to discuss my vehicle while he was on holiday."
• "Chris was friendly and professional, with excellent communication throughout the process."
• "Fantastic service, I would highly recommend this garage."
• "Excellent customer service and communication by Matthew."
• "Great service from Chris who kept me updated on the work being done."
• "The customer service was great!"

Cons:

• "I am absolutely gobsmacked that this garage has been given such good reviews!"
• "I do not believe the exploitation of key workers in our current climate is acceptable - disgraceful!!!"
• "They even wanted to charge an extra £30 for 'sanitising' my car, which looked the exact same when I picked it up."
• "I dealt with Matthew who I found extremely difficult to talk to and very patronising."
• "I was worried that he had my car and was charging me £170 and had not done a thing to my car."
• "Their hourly rate (£84 incl. VAT) is the most expensive I've come across."
• "I will not be using this garage again."

Communication & Transparency

Pros:

• "The levels of communication via video, text and telephone let me understand what, when and why any essential parts need to be replaced."
• "They collected my car for Mot test (which made getting to work really easy on the day)."
• "The guys contacted me as soon as possible to let me know of any issues and sent video footage showing the faults and parts that needed replacing."
• "There was constant communication, transparency on the price and even a video."
• "Great service, efficient and professional always. The videos of the work are great for transparency so you know you're not getting screwed."
• "Thanks to the brilliant video reporting where the issue was explained in layman's terms, I can see and understand the issue myself."
• "I especially liked the video updates sent to me by email and text of the work being carried out on my car."

Cons:

• "Also when my car was returned it was left in a residents only space for which I don't have a permit."
• "They tried billing me £1,400 as there was a problem with the brakes that needed fixing, because of the price I took it elsewhere and they've charged me £600- less than half the price!"
• "Unless you've got so much money that you wouldn't miss the potentially hundreds extra you'd end up spending at Garden Village Garage, then steer well clear."

Quality & Efficiency

Pros:

• "All the work has being carried out to the highest standard and for an excellent price."
• "The fault is now repaired, and for the first time in more than a year, I have confidence in my vehicle again."
• "The work was then completed to a very high standard and it feels like I’m driving a brand new car!"
• "The work carried out on my car has been expertly done and I could not have asked for better service."
• "All work was carried out to a good standard and the car is running well."
• "Car was returned spotless and in good condition same day."
• "My car fault must have taken at least a couple of hours out of Chris's day but as he didn't fix the problem there was to be NO charge for his time."