MB-Nottingham Reviews Summary

Customer Service

Pros:

• "Martin in the service department is a genuine, very helpful person and I can't fault the customer service."
• "The station manager greeted me with the words 'There hasn't been a bonnet I haven't been able to open in my 40 years with Mercedes' which gave me confidence that I had ended up at the right garage."
• "Thanks for looking after me and my GLE. From honest pricing and quality workmanship, I felt totally confident leaving my car in your hands."
• "Can't praise MB Nottingham enough, you take your car to them and you know it comes back faultless and superb."
• "Excellent communication and assistance from both Steve and Martin. They made me feel like a valued customer."
• "The reception was friendly and everything fully explained regarding the service."
• "I'm really pleased with the service and communication I've been receiving."

Cons:

• "I did not get a satisfactory report as to the fault and was charged for, unasked for, and unauthorised work."
• "They just made up a load of excuses. Accused me of lying and dropped the car back with THE SAME FAULTS."
• "Sorry to say it may be half Mercedes labour price, but they are way below Mercedes competence."
• "Be careful of this place. Prices quoted seem to differ with regards to each mechanic."
• "Please approach this company with CAUTION!!!"
• "He was very abrupt, aggressive and intimidating."
• "Worst and least professional place I’ve ever trusted my car with, I spoke with Martin multiple times asking for updates on what’s going on and he would say he’ll call me back but never do until days after when he said he would."

Pricing and Charges

Pros:

• "I was kept informed of costs and also given valuable information about service items that had been missed by the previous owner of my car."
• "All additional items and issues always clearly called out for agreement before being installed."
• "Thank you MB Nottingham for a quick reliable and friendly service at a good price, I will definitely be recommending you."
• "The service I received from initial email enquiry and response to completion of both sets of works was impeccable."
• "Most importantly, MB Nottingham always proved to be much cheaper when I conducted a price comparison."
• "As stated by MB Nottingham, the prices are indeed 50% or so of the cost of going to a main dealer."
• "Excellent service, great communication throughout. Notified on any recommended advisory work to be carried out before proceeding with costs involved outlined."

Cons:

• "They may have cheapest hourly rate but they try and make it up on other bits giving you the impression the work is needed and then don't always quote the full price sometimes forgetting to add vat or labour."
• "I was charged 3 times over the quoted price for the diagnostic, for unauthorised and unrequested work and I cannot get an explanation why."
• "They charge more than the Mercedes dealership themselves not worth it at all I will say stay well aware of this place and be cautious as their attitude is not how to treat customers."
• "After refusing because of the price and cheek of it I was contacted a while after and querying this I was told that it was £200 for the MAF and £60 for the test."
• "I was shocked to hear from Martin they didn't do anything wrong with not sharing costs of the Service initially as 'clients need to ask for charges' and 'they did not need to explain anything'."
• "They tell you one thing and then their tune changes when they can't do as promised/agreed."
• "Cowboys. They attempted to charge me for work that did not need to be undertaken (pads & discs on a CLS55 AMG, tried charging me £1200)."

Quality of Work

Pros:

• "MB Nottingham have been servicing my Mercedes ML for the last few years... The service has always been excellent and above all communication is clear and well explained."
• "Work and Customer Service is first class, thank you."
• "I'm always impressed with the state I get my car back in. It's always professionally cleaned, impressively so."
• "The service was first class at all times, they collected the car and delivered back within the time frame."
• "I cannot praise Martin and his staff highly enough for their knowledge and expertise and would highly recommend to all."
• "I am very impressed with every aspect of the service received."
• "Always excellent work at good prices."

Cons:

• "They completely emptied the gear box oil to 'check' it and didn't put a drop back in."
• "There was damage to the roof which had been messed about with for some unknown reason."
• "After I received the car back from a headlight, clutch installations and service... the car also had a coolant cap that was not put on properly after a service causing it to blew off and smoke up the engine bag whilst I was on dual carriageway."
• "Worst place I ever went to, I left my 69 plate Vito with a brand new battery but when collect my van the battery only shows 5,3v so need a new one again."
• "They took over 4000 pounds off us for not to be able to drive our car."
• "Unfortunately very disappointed with the service received. My car was booked in for a routine service and came back with more problems than it started with."
• "New boot seal replaced on SL350 2 years and three months ago to cure leak... still leaks."