Address: 8, Moorfield Ind Est, Accrington BB5 5TX, United Kingdom
Phone: +441254382896
Rating: 3.8
based on 132 reviews.
Customer Service
Pros:
"If you ever need a car part, make sure you use these boys. Always extremely helpful, prices extremely reasonable."
"Superb service from a friendly and professional team."
"Excellent service fast and reliable would recommend to anybody needing parts, top people working there."
"The work carried out by Altham Car Recyclers was quick, efficient and hassle free."
"Good service, they sorted out the proper dashboard for a focus, the garage 3 years before fitted the wrong one, they worked it out with photos and next day arrived."
"This place is great trust me very reasonable too and if u haven't brought tools they will take the part off for u and check it works before u buy it."
"Ordered an ignition for Citroen. Received next day... very friendly and explained how to fit it."
Cons:
"They sent me a broken wing mirror, and when I sent it back refused to refund me the postage they paid."
"Ordered a part with my registration but they sent the previous model... ignored my mails and I had to open a PayPal dispute to get my refund."
"The company is completely untrustworthy."
"No refund given despite the part being faulty."
"Be careful!!! told a part was compatible, it wasn't!!!"
"When i mentioned my rights for a cash refund due to the item being not as described, they then become very rude and aggressive."
"Stay away from this people. Purchased car part and was sent wrong item and when asked for refund they partly refunded me after 1 month of lying they already refunded me telling me it's companies policy to refund 80 percent due to processing and delivery cost."
Product Quality
Pros:
"Superb gearbox for my old, loved audi; 5 years and 65 thousand miles younger."
"They got it sorted no hassle no extra cost except for p+p, got back in touch with me in no time."
"Good to use a friendly family firm with years of track record thanks again."
"Bought a Bmw 116i N45 engine from them, good price and quick delivery, once mechanic fitted it found to have a head gasket issue. Rang them up and spoke to boss, who organised the cost of headgasket repair and no cost to me."
"I'm glad it was seen and I was told about it, and them letting me know they couldn't sell me the part unfortunately due to this damage."
"Got a wheel from these guys with a tire 25 pound (quality) turned out it was an inch to big, Rang these guys up and they was more than happy to swap it for a different one."
"Top lads here got intouch with me within 12hours telling me thay have a engine for me took it with both hands and now cars running and driving thanks to these guys for the engine very fast delivery had the engine to me the next day."
Cons:
"Bought an airbag squib and it arrives faulty."
"Better to go to the scrap yard next door."
"This is a company to AVOID part arrived damaged and they are blaming me because I didn't sign for it."
"Bought an injector was told 30 day guarantee returned it within 20 days as mechanic was testing it turned out it was knackered!"
"Engine was not fit for purpose and had nothing to do with timing chain etc."
"Provided engine and it was faulty, ring up fobbed off for 2 weeks."
"Supplied incorrect parts against correct part numbers. Then refused full refund."
Refund and Return Policy
Pros:
"Returning gearbox not a bother, was refunded in full. Will use again."
"Santander / Visa got a full refund for me."
"ACR were the only company to respond to a request on Find A Part... after discussing this with ACR, We came to a mutual agreement."
"All staff was friendly and approachable. Definitely recommend for a stress free experience."
"Fantastic service, I rang to ask if they had a wing mirror in and he rang me back with an answer and kept it to one side for the day till we picked it up."
"Correct part, in good used condition, arrived following day as promised via courier."
"We bough an electrical part from them which was faulty, it was returned back to them for a refund with proof we had it tested at a cost to us."
Cons:
"Ordered parts, incorrect item sent I was offered a replacement but had already sourced locally, I paid to send the item back, had to chase them for over 2 weeks for refund and then they deducted their shipping costs."
"This people are conman liar do not Buy from this people."
"Went twice and gave me totally wrong part do not trust that fat pig looking one, he will have you off."
"Please be careful because they are gangster."
"I wasn’t offered a refund because I couldn’t find the slip of paper the ABS pump came with."
"My lesson learnt from this is, do not order parts from a scrapyard far away as if there is a problem then it is very difficult to sort out from a distance."
"You return the part they mysteriously never receive the part back even though I had evidence off Royal Mail it was delivered."