Address: 7 Blackburn Rd, Accrington, BB5 1HF, United Kingdom
Phone: +441254389384
Rating: 3.7
based on 90 reviews.
Efficiency of Service
Pros:
"Sale agreed within 24 hours of going on the market."
"They sold my house in 2 days meaning we could purchase our dream house."
"The house was marketed quickly and multiple views set."
"I put my house on the market with Keenans on 12th Dec and within a month we had received around 20 viewings and had 4 asking price offers on the table."
"Selling my house through them was easy, smooth and quick as they make a real effort to market their properties."
"This is the second time I used them, both sales were excellent and quick."
"Fantastic service provided by the whole team."
Cons:
"Told us on the advert it was freehold when it wasn't."
"We missed out on our forever home by 3 days because they couldn't be arsed to communicate to us."
"Massive rotation of staff, lots managers 'of managers'. Whole company structure is a joke- nobody is responsible for anything."
"They advertise premises for sale which had been sold five months earlier, then try to sell you another property, just to get you making enquiry would not trust."
"Didnt do a good job of selling my house the first time, their answer was reduce the price, but took it off the market for 6 months, put it back on and they sold it within the week without reducing it further which they wanted to do."
"Bought a house from them 2 months later still not picked the sold sign up even after emails and phone calls."
"An odd estate agent. We viewed several properties with them as first time buyers. Some staff were really lovely, however others unfriendly and rude."
Customer Service
Pros:
"I couldn’t have asked for more, this is a fantastic estate agents."
"The staff at Keenans were amazing. They were friendly and so helpful every step of the way."
"It was reassuring having the same person to speak to throughout the purchase."
"Both Sophie and Nichol were always available (should we need them) and very helpful throughout the entire process."
"Very pleasurable experience dealing with Keenan’s Accrington, especially Louis, Danielle and Richard."
"Highly recommend Keenan's I went for a viewing and help into buying my first house. The customer service and advice given was excellent and I wouldn't go anywhere else."
"The staff are extremely friendly, especially the stunning lady Cree who dealt with me and delivered exceptional customer service."
Cons:
"Rude staff, delays in conveyancing were initially blamed on me by the vendor."
"So rude absolutely disgusting the way he spoke to me."
"Embarrassing customer service and blatant lies."
"Cant even be bothered to ans phone after poor post."
"Definitely avoid - staff are bullies that constantly harass you over the phone."
"UNPROFESSIONAL, BAD COMMUNICATORS, AND BORN LIAR'S."
"Poor customer service. Rude and argumentative staff. Inconsistency between information provided by staff members."
Honesty and Transparency
Pros:
"I had a free house valuation by Adam. What a fabulous ambassador he is for keenans."
"just wanted to sat sophie dunleavey did an excellant job with the sale of my house. nothing was to much trouble. quick response to every email. superb."
"Hi! I just want to say a massive thank you to Mollie who came to take photos of our house today to go on the market."
"Rob has been brilliant and has really helped me with my house search. Any questions I had he answered them right away via email or phone."
"A really good team, proactive and always ready to listen and advise."
"Sophie who demonstrated brilliant customer service but also had time to listen."
"Ella Walmsley kept myself and my partner up to date with everything every week without fail."
Cons:
"The guy who showed us around called someone and the person he called confirmed it was the garage to the left which was a decrepit old shed."
"We rented a house through Keenans Accrington over 3 years ago now. I’m leaving this 1 star review now as today I discovered that they had written a fake positive review using my husband’s name to display on Facebook."
"They got information wrong on the booklet that could have affected the sale of the property adversely and didn't collect all of the keys for the property when the sale eventually went through."
"Estate Agent told us the flooring was boards when in fact upon buying and ripping the carpet up it was concrete."
"A bad attitude when you view a property and decide not to buy. The agent had no knowledge of the property and just stood there and did nothing to promote a possible sale."
"Keenans will blame the vendors for not keeping to their word after agreeing a sale but I believe they don't do enough to promote this honesty to their clients."
"Dont bother worst estate agent in blackburn very pushy always persuade sellers to refuse offers even when the vender agrees verbaly with buyer.... women called georgia dealt with my buy and was un profesional and was forcing the lender to refuse my offer.... AVOID AT ALL COSTS BUYERS AND SELLERS."
Professionalism
Pros:
"Very professional. We have sold and bought a number of houses using Kennan's."
"At times they acted on my behalf when I was unable to contact the solicitor."
"The keys are delivered once the house is packed up."
"Couldn't fault their work ethic or professionalism."
"Quick and efficient and above all friendly and professional."
"Very responsive and professional throughout our contact."
"Excellent service provided by Keenan's Burnley office at a highly competitive price."
Cons:
"Safe to say we didn’t go with them in the end."
"Horrendous. Unprofessional, bad communication and do not follow the law."
"So unorganized Staff aggravate situation on the property we were buying."
"Of all the businesses or services I have dealt with since moving to the north west Keenans are by far the worst, most arrogant, most unprofessional business I have encountered."
"Totally disappointed with the service provided by keenans Accrington on the sale of our property."
"Awful to deal with, we purchased our property through them and had nothing but issues."
"Worst estate agency I been dealing with- from start to finish."