Address: Hyndburn Rd, Accrington, BB5 1PY, United Kingdom
Phone: +441254301111
Rating: 3.6
based on 103 reviews.
Customer Service
Pros:
"If that member of staff doesn't particularly know they alway go and ask another member of staff and walk you to the item you are after."
"Brilliant. Forgot an item and a worker helped me."
"Friendly, helpful staff through out the store."
"Alway happy to help in every way. The staff are very welcoming and will talk to you."
"Extremely friendly and caring staff always very helpfully when approached and asked where such an item is."
"Staff at self checkout was fantastic my card kept being declined and the lady was really kind helpful and patient with me."
"We shop regularly at this store but this morning we experienced above & beyond great customer service from the staff/ first aider to."
Cons:
"I had to wait for assistance last week for over five minutes whilst Louise finished chatting over the barrier with her colleague."
"Trying to get anyone on the phone especially in Home Shopping to deal with an issue such as being charged for groceries that did not arrive was impossible - does not seem as if anyone actually works in this store and customer service is nonexistent for online shoppers."
"Awful and upsetting. I had booked a delivery to arrive between 9-10am Friday 17th June. Van turned up. The driver did not get out, just stayed on his phone and drove off."
"Absolutely disgusted by their behaviour people waiting at tills to be told to move down to other till as they were closing some most of them only 2 tills open what a joke."
"It's an OK store but staff spend much of there time standing around talking instead of dealing with customers."
"Staff all look miserable, all stood chatting."
"The staff who were manning the self service checkouts walked up and down and actually laughed at the size of the queues."
Shopping Experience
Pros:
"Cheap, plenty of stock, plenty of variety also has the cheapest petrol around, never had to wait In any queues, perfect for EARLY hours shopping, what more do you need?"
"Yeah they have lots of different clothes, shoes and costs and etc. They also have lot of food that u can buy and if u don't know where something is or u can't reach it. I ask the staff who is working there and they will help u with it. When we went on Sunday and I got everything that I needed."
"Great selection of clothing, good quality, good prices & changing rooms available."
"In the cafe you can have the big stuffed Yorkshire Pudding and it's delicious."
"I have been going to Asda since it was on Blackburn rd 50 years ago. Its just keeps getting better and better. I have been shopping there that long I would find it hard to change to another superstore."
"The store is a decent size with almost everything that you need."
"Have shopped at Asda for many years, can get everything I need in one place."
Cons:
"Went 3 years ago met the self serve staff. Swore not to go again."
"Food with terrible sell by dates every time."
"The lack of stock on the shelves, even the checkout assistants are saying they're embarased at apologising for it.. row upon row of empty shelves."
"Unfortunately Asda gets worse with every visit."
"Very sad to see more cashier stations gone today in the store for the self service option ones."
"Barely any tills available with long queues."
"Had to move around boxes that were blocking off a lot of the aisles."
Online Shopping & Services
Pros:
"Some of the staff were really friendly and helpful, the store was clean and tidy, also a great range of stock actually managed to get everything I needed."
"Parking can be a bit of a mission due to the layout but was greeted by a security personnel called Robert who was very helpful."
"I always use asda and with its new loyalty scheme where you get pounds for points it helps with products going up in price."
Cons:
"DO NOT do click and collect at this store, they miss items out which you pay for (happened at least 3 time now) they don't always refund you for things they substitute and they dont give you bags on a full shop over £90 so you have to put every item in your car."
"Had a very bad experience today. Asda worker refused to serve me at the checkout and started serving her friend saying she was in que when there was no que had a small argument..."
"Online order was late by 1.5 hours, had to call to report it, then was told the order would get here in the next hour, then got a phone call from the accrington store, asking if we would mind waiting 2 more hours."
"Staff that stand around yapping while those bloody automated till keep going into error. Then you have to wait for them to finish their conversation and then they look at you as if you have done it on purpose."
"Self service staff were very rude though."
"Customer service desk is meant to be open until 8.00pm. and for the past couple of weeks they keep closing early!"
"Click and collect is useless. People at customer services were rude, left multiple customers waiting around while they chatted and it took 3 of them to sort my order."