Property Shop - Estate Agent Reviews Summary

Customer Service

Pros:

• "Kirsty was our regular contact with Property Shop. She communicated regularly with us without prompting."
• "Lisa was a star! Kept us updated throughout the process and was prompt to answer any queries."
• "The team at the Property Shop are all efficient, professional and pleasant to work with."
• "Whenever I deal with any business, I want great customer service and communication when I need it. Property Shop provide that and so much more."
• "The service we received from Kirsty Taylor was excellent and she did her best throughout the sale process despite some challenges."
• "The entire process was very professional."
• "The Property Shop really have been professional, understanding and great communicators from day 1."

Cons:

• "I have never come across an estate agent as unprofessional and as disorganised in my life, they consistently lost my paperwork."
• "They book you in with others and you don’t even get to fill an application form out! they vet you!"
• "All I would say is they were a bit pushy trying for the sale to go through as quickly as possible."
• "The lettings manager made no effort to open up a constructive dialogue."
• "Far from a good service it was so bad I won’t use them ever again… they took too long to get back on a property by what I mean is they never contacted me."
• "The girls answering the phones are rude and require re-training."
• "Never answer the phone and failed to communicate about any of the application."

Professionalism

Pros:

• "Good communications all the way through, very professional and a pleasure to deal with."
• "Shelley was excellent in valuing the property and gave us realistic expectations showing her expertise in the property market."
• "I have been very impressed with the help, advice and professionalism from everyone who I have dealt with."
• "Brilliant, friendly and a professional service."
• "Very professional and always kept me up to date with any developments."
• "Brittany and her team were very helpful, supportive and very professional."
• "The service from start to finish was both professional and friendly."

Cons:

• "Worst estate agent I’ve ever used. Unprofessional, condescending and rude."
• "As a landlord - DREADFUL experience. Jamie & Steve (the owners) will promise a brilliant service, but when there's a cockup and you complain you get blanket denial and stroppy, unhelpful staff."
• "Very poor service from lettings manager."
• "Spoken to like rubbish on the phone."
• "Doesn't converse or listen to you."
• "I am a Councillor and was recently asked for help by a young and vulnerable single Mum, who was having problems heating the house she rents through Property Shop."
• "And I was shocked at how they still allow property landlords to discriminate against the people who may be on benefits."

Efficiency

Pros:

• "The property shop have been managing my property ever since and have been faultless."
• "Really appreciate the promptness and support, answering every question I had."
• "Throughout the process we have been kept up to date and any and all queries were dealt with promptly."
• "The sale went through in 10 weeks from my first contact with Property Shop Estate Agency."
• "Our property in the Ribble Valley was on the market with local estate agents for over 18 months, changed to Property Shop and sold in 4 months."
• "The house sold within the first week and throughout the process found the staff to be very professional and informative."
• "The property sold (STC) within one week and completion was swift."

Cons:

• "Our overall experience was average selling with property shop. Started off rocky with them not having an agent free to do the first few viewings."
• "Although the selling process of my house was very protracted -almost 12 months to the day."
• "They consistently lost my paperwork and also promised to call me back numerous times but to no avail."
• "Far from a good service it was so bad I won’t use them ever again… they took too long to get back on a property by what I mean is they never contacted me."
• "I genuinely feel sorry for all of the landlords that have trusted property shop with managing their property because it'll be on the market longer than it should be."
• "Popped in to the branch to find out the complaints procedure... was told by the lettings manager that making a complaint would be pointless as she owns the company apparently! Not on at all."
• "Never answer the phone and failed to communicate about any of the application."

Recommendation

Pros:

• "I will definitely use Alfie again for any properties in the future."
• "We would definitely recommend the Property Shop to anyone looking to put their house on the market or buy with them."
• "We'd recommend Property Shop without a shadow of a doubt as they are certainly the most hardworking and committed estate agents we've ever used."
• "Would highly recommend."
• "I would definitely recommend property Shop to homeowners."
• "Having recently completed on our sale, we are delighted with the service and outcome and would highly recommend The Property Shop."
• "I would highly recommend this estate agent and would not hesitate to use them again."

Cons:

• "I genuinely feel sorry for all of the landlords that have trusted property shop with managing their property because it'll be on the market longer than it should be."
• "Far from a good service it was so bad I won’t use them ever again… they took too long to get back on a property by what I mean is they never contacted me."
• "Worst estate agent I’ve ever used. Unprofessional, condescending and rude."
• "As a landlord - DREADFUL experience. Jamie & Steve (the owners) will promise a brilliant service, but when there's a cockup and you complain you get blanket denial and stroppy, unhelpful staff."
• "Very poor service from lettings manager."
• "The girls answering the phones are rude and require re-training."
• "Never answer the phone and failed to communicate about any of the application."