Address: 11, 13 Blackburn Rd, Accrington BB5 1HF, United Kingdom
Phone: +441254350122
Rating: 4.5
based on 290 reviews.
Customer Service
Pros:
"Kirsty was our regular contact with Property Shop. She communicated regularly with us without prompting."
"Lisa was a star! Kept us updated throughout the process and was prompt to answer any queries."
"The team at the Property Shop are all efficient, professional and pleasant to work with."
"Whenever I deal with any business, I want great customer service and communication when I need it. Property Shop provide that and so much more."
"The service we received from Kirsty Taylor was excellent and she did her best throughout the sale process despite some challenges."
"The entire process was very professional."
"The Property Shop really have been professional, understanding and great communicators from day 1."
Cons:
"I have never come across an estate agent as unprofessional and as disorganised in my life, they consistently lost my paperwork."
"They book you in with others and you don’t even get to fill an application form out! they vet you!"
"All I would say is they were a bit pushy trying for the sale to go through as quickly as possible."
"The lettings manager made no effort to open up a constructive dialogue."
"Far from a good service it was so bad I won’t use them ever again… they took too long to get back on a property by what I mean is they never contacted me."
"The girls answering the phones are rude and require re-training."
"Never answer the phone and failed to communicate about any of the application."
Professionalism
Pros:
"Good communications all the way through, very professional and a pleasure to deal with."
"Shelley was excellent in valuing the property and gave us realistic expectations showing her expertise in the property market."
"I have been very impressed with the help, advice and professionalism from everyone who I have dealt with."
"Brilliant, friendly and a professional service."
"Very professional and always kept me up to date with any developments."
"Brittany and her team were very helpful, supportive and very professional."
"The service from start to finish was both professional and friendly."
Cons:
"Worst estate agent I’ve ever used. Unprofessional, condescending and rude."
"As a landlord - DREADFUL experience. Jamie & Steve (the owners) will promise a brilliant service, but when there's a cockup and you complain you get blanket denial and stroppy, unhelpful staff."
"Very poor service from lettings manager."
"Spoken to like rubbish on the phone."
"Doesn't converse or listen to you."
"I am a Councillor and was recently asked for help by a young and vulnerable single Mum, who was having problems heating the house she rents through Property Shop."
"And I was shocked at how they still allow property landlords to discriminate against the people who may be on benefits."
Efficiency
Pros:
"The property shop have been managing my property ever since and have been faultless."
"Really appreciate the promptness and support, answering every question I had."
"Throughout the process we have been kept up to date and any and all queries were dealt with promptly."
"The sale went through in 10 weeks from my first contact with Property Shop Estate Agency."
"Our property in the Ribble Valley was on the market with local estate agents for over 18 months, changed to Property Shop and sold in 4 months."
"The house sold within the first week and throughout the process found the staff to be very professional and informative."
"The property sold (STC) within one week and completion was swift."
Cons:
"Our overall experience was average selling with property shop. Started off rocky with them not having an agent free to do the first few viewings."
"Although the selling process of my house was very protracted -almost 12 months to the day."
"They consistently lost my paperwork and also promised to call me back numerous times but to no avail."
"Far from a good service it was so bad I won’t use them ever again… they took too long to get back on a property by what I mean is they never contacted me."
"I genuinely feel sorry for all of the landlords that have trusted property shop with managing their property because it'll be on the market longer than it should be."
"Popped in to the branch to find out the complaints procedure... was told by the lettings manager that making a complaint would be pointless as she owns the company apparently! Not on at all."
"Never answer the phone and failed to communicate about any of the application."
Recommendation
Pros:
"I will definitely use Alfie again for any properties in the future."
"We would definitely recommend the Property Shop to anyone looking to put their house on the market or buy with them."
"We'd recommend Property Shop without a shadow of a doubt as they are certainly the most hardworking and committed estate agents we've ever used."
"Would highly recommend."
"I would definitely recommend property Shop to homeowners."
"Having recently completed on our sale, we are delighted with the service and outcome and would highly recommend The Property Shop."
"I would highly recommend this estate agent and would not hesitate to use them again."
Cons:
"I genuinely feel sorry for all of the landlords that have trusted property shop with managing their property because it'll be on the market longer than it should be."
"Far from a good service it was so bad I won’t use them ever again… they took too long to get back on a property by what I mean is they never contacted me."
"Worst estate agent I’ve ever used. Unprofessional, condescending and rude."
"As a landlord - DREADFUL experience. Jamie & Steve (the owners) will promise a brilliant service, but when there's a cockup and you complain you get blanket denial and stroppy, unhelpful staff."
"Very poor service from lettings manager."
"The girls answering the phones are rude and require re-training."
"Never answer the phone and failed to communicate about any of the application."