Address: Amy Johnson Way, Blackpool, FY4 2RP, United Kingdom
Phone: +441253335605
Rating: 4.8
based on 201 reviews.
Customer Service
Pros:
"A pleasure to deal with him as he is not only so very nice and helpful but very efficient, too!"
"Steve Dalton was very helpful and professional without being pushy following up with a phone call after purchase to see if everything ok."
"Sean Black was extremely attentive and helpful."
"The team couldn't have been any more helpful!"
"Danny at Vantage Citroen... the service since then has been very professional."
"The salesman was so helpful and kind."
"Danny Mckenzie was wonderful to deal with and so helpful."
Cons:
"Booked my van in for front brakes to be told come in today so we can have a quick look, so I took my van in to be told they had a technician off so they couldn’t have a look but I was booked in for 15.45 the following day to get them done, so I went back the following day to be told there’s not enough time left in the day so we will have to book you back in, sorry I’ve been twice now and still not had them fixed so I’ll be going elsewhere now! Atrocious customer service!!!!!!"
"If I could give 0 stars I would. Really not happy with the service we have received."
"The low score is due to one member of staff who tried his best to ruin my day it seemed."
"Totally disappointed in Chorley Group for supplying a vehicle that failed within a short period."
"Terrible! Pushy salesman trying to continually pressurise me into paying hundreds of pounds on top of the value of the car for various pointless insurances."
"Not very happy with after sales service."
"The back and forth between manager and salesman was VERY taxing."
Car Purchase Experience
Pros:
"The car I originally wanted had gone but he helped to find another suitable one that was in my budget."
"I would always recommend him and think he did exceptionally well during the current lockdown restrictions."
"The car I bought is brilliant and I couldn't be happier with the purchase."
"The whole process was very quick and smooth, and the car was far better than I expected."
"I just bought my first car a week ago with Steven Dalton and was so impressed with the level of expertise he was able to offer me as a first time car buyer!"
"I'm so happy because I now own my dream car."
"I am over the moon with my new car and would recommend Vantage to anyone."
Cons:
"Unfortunately within 3 weeks a fault developed."
"I did have an issue a day or two after picking up the car however this was only cleanliness issues regarding the cars interior."
"Car broke down at home. Collected by greenflag. Damaged parts were a outstanding recall from 2017 I think. All repaired under that warranty."
"He even went out of his way to make sure I could drive the car back and game me 20 pound fuel for the compensation."
"I was dubious about buying a car without physically seeing it, especially as I was over 100 miles away."
"Buying a car during lockdown can be a very weird experience."
"So the urgent canister obviously wasn't very urgent once it wasn't me paying for it. Bit of joke really for the sake of £42."
Facilities & Amenities
Pros:
"The waiting area inside the Citroen centre was clean and tidy with fresh water and a hot beverage drinks machine that's free to use."
"They really do help you get what you need and they do have disabled facilities here which I used."
"The whole showroom felt fresh and clean and full safety precautions were in place due to the current Covid situation."
"As a driving instructor they sorted out my dual controls for me which was a huge bonus."
"Also they have put a full service on the car to keep it updated with full service history, included a full year's warranty, full valet and polished the paint work and 1 week insurance so I could get it home without worrying about it."
"The covid measures that they have in place are perfect and the staff are welcoming but also respectful and following covid measures."
"The paint, either no one knew or it had literally just changed the day we went in but Black paint was the new standard Zero value color at Citroen."
Cons:
"And a not fit for purpose product."
"The secret upsell, this was a bit of a sneaky one."
"Car come with a 1 years warranty. But telling us we have to pay for it."
"Been a busy day going from Ford Arnold Clark's sadly very negative response from both of these dealers."
"I felt like talking to this rude mannered man about customer service and maybe giving him a little mathematics lesson about £8000 cars and £42 canisters but I figured he had lost my future sales for good due to his attitude."