McDonald's Reviews Summary

Staff and Service

Pros:

• "Service very quick, enjoyable experience even for an old fellah like me."
• "Good room and polite staff, shower was very powerful, complimentary biscuits."
• "One of the better and friendlier McDonald's I have been too."
• "Restaurant was very clean and staff were very friendly 😁."
• "Very friendly gentleman brought my meal to my table."
• "The staff are helpful and friendly and the place is clean and tidy and so are the toilets."
• "The staff are friendly and very helpful and the atmosphere really welcoming."

Cons:

• "The staff seemed not nice and I was very disappointed."
• "Unfortunately some of the staff continue their private conversations whilst handing the food over the drive through window."
• "No sauce when you ask for it, always having to check your order because of incompetent attitude."
• "Rude staff, inedible, uncooked breakfast and a mcchicken sandwich that should have been called a mayonnaise sandwich ... Revolting!"
• "People that work there seem like they don't want to be there they have no care how they put the burgers together."
• "Staff don't understand a simple order I mean they must be trained but who knows because the management are about as useful as a chocolate fireguard."
• "Very rude management, staff looking like they run through the gauntlet by them."

Cleanliness

Pros:

• "Looking good inside for Christmas with all the decorations up."
• "Food here generally always spot on and restaurant is always clean."
• "This is the cleanest, friendliest McDonalds I have ever been in."
• "The place is always spotless, even when they're rammed with orders they deliver on fast food."
• "Restaurant very clean and constantly being cleaned."
• "One of the best macdonalds always clean and tidy."
• "Spotlessly clean and the staff go out of their way to make your visit enjoyable."

Cons:

• "The chips were cold and the coffee tasted burnt."
• "The women's toilets were not clean, only had one cubicle that locked which meant a massive queue."
• "The new seats are gross. Someone with mental health issues. Will find the seats too much."
• "Well we're do I start the gents toilets we're like a stable very smelly."
• "Disgusting still frozen.. plastic vegi burger that had BEEN THROWN together."
• "Food was cold, had a raw onion and a raw gerkin oh and not to forget my cheese wasn’t melted and chips weren’t warm."
• "Forget main items in meals, such as fries. Very rarely get the drink you ask for. Food is usually cold."

Food Quality

Pros:

• "For a fast food chain I think they've gone above and beyond at this branch."
• "The food actually looked appetising and tasted great."
• "Food nice and hot."
• "Our food was perfect and we had no problems, good service all round."
• "Cold chips, nice burger and warm no favour milkshake!"
• "The food was piping hot and went down a treat."
• "Food was extremely good and the mcflurries were delicious."

Cons:

• "Words cannot compare to what I have just seen happen in store."
• "Visited blackpool McDonalds drive through ordered 2 happy meals with nuggets. Was given 2 bags of chips no nuggets."
• "Rubbish got order wrong milkshake was wrong favour when got it first time."
• "Absolutely terrible service went to get 5 meals and got an entire drink dropped on my sister."
• "Cold food, scammed on the Fruit Punch."
• "Food thrown into boxes and barely warm after the 2 minute trip home."
• "Yesterday the burgers that we received were absolutely atrocious."

Management and Organization

Pros:

• "Not all McDonald’s are the same. Staff makes or breaks any shop."
• "To say it's just a McDonald's, it's the best one Blackpool has to offer."
• "Been visiting here for many years. Service is quick, staff are friendly enough and never messed up an order."
• "The Best McDonald's in Blackpool! This is the cleanest, Mcd's in Blackpool that we've visited."
• "Credit to Philip who wanders round and takes your tray away always with a smile, and cleans the tables."
• "The staff do their job well in busy/hectic circumstances."
• "On the whole their staff are excellent and efficient."

Cons:

• "This one really REALLY struggles with grill orders! Well before 9am so all areas were quiet there was no excuse!"
• "Has there been a management change as this is ridiculous."
• "Badly managed establishment, will not go again."
• "You never get your whole order... I have been many times over the last few years, and it has gotten really bad over the last 2 years."
• "Shocking took 10 mins to get a response at the drive through."
• "The manager Nathan is not willing to help at all and even had the nerve to laugh at my sister for it all happening."
• "How bad must the management there be to make this sort of difference?"

Facilities and Extras

Pros:

• "They have different options for seating and the kids sat with the game projected table."
• "Always great for breakfast, hash browns crispy and hot and sausage and egg bagel great."
• "At this particular restaurant they had phone chargers and they had games the kids could play, including a projection game on the central table."
• "Always smiling and always so pleasant."
• "Always great service and a nice experience."
• "The food fresh and not microwaved, the whole place is spotless and the facilities are excellent."
• "It's clean but noisy as you would expect."

Cons:

• "Whilst I understand McDonalds is a family restaurant, placing electronic games in the store and allowing the parents and grandparents to ignore their children."
• "Car park can be a pain was overtaken by a speeding takeaway delivery driver who nearly caused an accident."
• "The drive through is way too small for the amount of traffic that goes through."
• "Typical McDonald's. No parking as carpark full of Ubereat and just eat drivers."
• "Still no gluten free food except chips."
• "Tried this place 3 times now... each time the food has been cold."
• "We waited quite a long time, the order was not complete. when I asked to wipe the table because they were all dirty, the cleaning lady put a few wipes on the table and left."