Aston Martin Leeds Reviews Summary

Customer Service

Pros:

• "Attentive, great communication, impeccable service and from the first communication I felt welcomed and looked after."
• "Staff were friendly and knowledgable particularly Connor Swain who looked after us throughout our purchase."
• "Fantastic Customer Service."
• "The service provided by him was excellent and Michael deserves praise for his friendly efficient assistance."
• "The whole team is great."
• "All the staff were helpful, friendly and professional."
• "Friendly and professional communication with regular updates from Joshua in the Workshop."

Cons:

• "The final evidence of incompetence and lack of care was never better illustrated than seeing they had completed the road test section in full, even though we had expressly said this was not to take place."
• "Off to HR Owem we go!"
• "Went in for ideas of finance packages, salesman couldn't wait to see the back of us and absolutely no experience or recognition of a potential purchase-especially considering it is such a high value car. Shocking."
• "At the Yorkshire Show today we asked if we could see in the boot to check for space for what we do, the answer was a flat no."
• "Pretty poor sales service from JCT600 Aston Martin Leeds, inquired on a DBX and asked for quotes on another car for me to compare and was told it was not possible and dismissed, never heard from them again."
• "Disgraceful dealership. Keep changing prices of there cars when ever someone shows interest."
• "It appears to me that car was passed off to a non franchised dealer due to it's poor condition and as a result I was of no use to them anymore as the car is gone, I was dropped like a piping hot potato and ignored."

Quality of Work

Pros:

• "Had my car in for a mot, service and a few other bits doing. Staff were very responsive, helpful, obliging and keen to go the extra mile."
• "In for service and warranty work, Danny Broadbent looked after my car, as usual his knowledge and expertise is second to none."
• "Had an electrical fault on my DBS, these chaps got on with it, no fuss, no delay, no silly bill."
• "They also spotted something else and remedied that too."
• "All repaired washed and cleaned inside."
• "The MOT was conducted by Jack who gave a detailed account of the MOT process & checks via video."
• "We had our DB9 in for the anti corrosion warranty work and we are completely delighted with the outstanding finish of the car."

Cons:

• "Never fixed the problem. Brakes squeak like a bus."
• "Called a characteristic of the car!!! Absolute joke."
• "After viewing a DB9 and expressing interest I posed a question about the non AM warranty offered on the car... 3 weeks later still nothing."
• "The other element of the report is crude box ticking/crossing underpinned by a scribbled write up."
• "All I can say is that anyone contemplating using this company to conduct PPI work should give them a wide berth. A complete waste of £250! Use the AA."
• "Next nonsense? - tyres not to spec. I asked how Goodyear Eagle tyres specced for profile and speed rated were not spec? Wait for it !! - it didn’t have the Aston Martin logo on the tyres."
• "Very disappointed, there was no service sheet in the car on collection by trailer, the service book had not been stamped."

Communication

Pros:

• "Great experience from start to finish, Joel could no do enough for us was always good at keeping us updated communication was excellent."
• "Every thing went smoothly, we were kept updated with the process."
• "Joel was incredibly helpful and was in regular contact throughout."
• "James arranged to take my car in on the same day I phoned in to report the leak."
• "Great with communication and just easy to get on with."
• "Connor was great throughout always keeping me informed."
• "I felt as if I was being shown the car by a friend."

Cons:

• "We were told it would take 2.5 hours but it took 4 hours."