Perrys Bury Vauxhall Reviews Summary

Customer Service

Pros:

• "The team are SO friendly. You don't feel pressurised into anything."
• "Miss Healey was such a wonderful, sweet and friendly girl."
• "Mike was a pleasure to deal with from start to finish and nothing was too much trouble in getting my car ready."
• "Dan and Morgan were absolutely brilliant. On the two occasions I went to the branch I dealt with Morgan and Dan; they both were so patient with my 4 year old son that it did really put me at ease, so thank you for that."
• "Andy (who looked after us both times) made sure that everything went smoothly for us and was very friendly and helpful."
• "The service from Andrew young was outstanding."
• "Very pleasant experience, the staff were all very friendly and helpful."

Cons:

• "Purchased my car at end of January from Vim and Oliver, both nice guys to deal with and very helpful, unfortunately after sales care is completely opposite, no follow up call as promised."
• "They made us wait and laughing and talking."
• "Called to show an interest in the purchase of a vehicle, the receptionist looked into a sales rep coming to assist me but I was told they were all busy and would I mind waiting it decided not to but left my phone number with the receptionist and was told someone would call me it is now 24 hours later and I haven't had that call."
• "I had the displeasure of dealing with a used car salesman named Mike who insulted me, lied to me on countless occasions and didn’t bother returning my calls."
• "The lack of a direct line to the service department was very frustrating."
• "Communication is terrible, say they will phone you back and don't, you have to keep chasing them."
• "Been told 3 times I would get a call back when I have chased up but never had one."

Car Purchase & Delivery

Pros:

• "Bought a second hand Vauxhall and the car was prepped ready to go in 2 days of striking the deal."
• "Finding a car via their web site was easy."
• "Great service from start to finish. I spoke with Shaun Kelly on a Friday and he was able to find a new Insignia with the spec I wanted (and then some) within the price I range I requested by the next day."
• "The car was in fab condition and was the best price around."
• "Everything from the test drive to purchase of my new vehicle, and a reasonable trade in of my old vehicle, it was all dealt with very efficiently."
• "I got a good deal all round and so happy with my new ride."
• "The car has been everything that was advertised and I've been very happy with it."

Cons:

• "I won't be buying from Perry's again."
• "I will never use this showroom again and anyone planning on doing so I suggest you read the many other reviews on google and Facebook because I wish I had!!"
• "I'll be glad to be changing from Vauxhall in the new year so I never have to use this dealer for service or repairs again."
• "Seems their aim was to attract people to their showroom by falsely advertising the price of the car with the hope that people would purchase other more expensive vehicles."
• "Very very disappointed. 1 they haven’t gave me a single update since I ordered my car. 2 It’s been five months and I’ve not received it and I was told it would take up to roughly 3 months."
• "After driving just 1k miles myself within 6 months, car developed a gearbox fault and needs replacing, plus brakes at 90% worn."
• "Disappointed to write that my brand new Corsa has now broken down twice since I purchased it with 0 miles 9 months ago."

Showroom Experience

Pros:

• "Very clean and pleasant showroom, giving a good first impression."
• "Good choice of cars."
• "If you have mobility issues, everything is easily accessible."
• "Plenty of tea and coffee available on hand, and very clean toilets."
• "We bought a car from Perrys Bury we were served by excellent salesman Morgan he was excellent in every way very professional pleasant well mannered in every way also all the staff were very helpful and professional and friendly."
• "The best service I have ever received from any car dealership ever."
• "It was immaculately presented on collection and we are both delighted with our purchase."

Cons:

• "No salesperson approached us while we spent time looking at 3 cars."
• "Shocking service. I booked a test drive 2 week in advance drove 17 mile to be told there is no car to test drive."
• "What a terrible experience I had I wanted to sell my car to Vauxhall and use that money on a deposit on another car from them and take out a car on finance!"
• "Firstly, when applying for the vehicle the salesman was not clued up at all on the paying and non paying extras which were on offer."
• "The car was ok but the extra products they recommend are worthless."
• "DREADFUL AFTER CARE do not go there and buy a car."
• "One of the worst place to go to get your car from the staff oh my god they don't give a damm about u."

Vehicle Condition & Quality

Pros:

• "Car is good - Perry's service - NEED TO TRY BETTER."
• "bought a few cars from Perrys Bury had no problems with the new Vauxhall cars we have purchased."
• "The part ex value we had for both cars were higher than any price we had in any other showroom and on the online sites too (WeBuyAnyCar, Motorway etc)."
• "Daniel was very thorough and all wear and tear was shown very visibly - more so than I would have discovered myself!"
• "Would buy from Perrys again."
• "Fantastic handling of the deal. Quite happy to work on the deal to the last few pounds met in the middle."
• "Nice helpful people who looked after me well."