JCT600 Audi Hull Reviews Summary

Customer Service

Pros:

• "First class service from David Hickman from start to finish."
• "Fantastic customer service from the whole team at Audi Hull."
• "The staff were great and always on hand to answer any questions I had."
• "Simon Dixon was extremely helpful, friendly, and knowledgeable."
• "Fantastic service from all we came in contact with."
• "Excellent service at Audi Hull, everyone I had the pleasure of dealing with was very friendly and helpful."
• "Customer service helpful and polite."

Cons:

• "I won’t be a returning customer as I’ve been here a couple of times now and I thought I’ve given them the benefit of the doubt but it ain’t happening."
• "Terrible 'customer service' they aren't interested in anything you need or want unless it's gonna cost you money."
• "Had the attitude they couldn’t care less."
• "This didn’t occur for me, so all of you out there just beware that Hull Audi may not give you the service you expect or desire."
• "Sales man does not come out to you unless you’re white."
• "Very poor customer service."
• "I rang audi again and was greeted by an arrogant smug rude individual who was less then helpful."

Sales Experience

Pros:

• "Chris made the whole experience of buying a new car reassuring and easy."
• "Aden never fails to deliver a professional and personalised service that’s quick, efficient and exactly what we need."
• "Chris Uttley was incredibly knowledgeable and professional and ensured that the car chosen was the right one."
• "David Walker at JCT600 Hull... His attention to detail and ability to listen to our needs and provide the ideal car for us was key to making the purchase."
• "Simon Dixon was an absolute pleasure to deal with and really went the extra mile to help me find a car and deal that worked for me."
• "Leon Drury the salesman was great, he took his time to show us the different A1’s and was the right amount of helpful but not pushy."
• "Chris listened to what I wanted and found me a manual Audi Q3 in white in my price range."

Cons:

• "Audi hull initially tried to deflect blame and said you bought it as seen so not liable."
• "Spoke to sales ref a vehicle they had in stock... another salesman took a call on same vehicle, while I was on the phone and basically gazumped my deal."
• "I placed a deposit on car which turned out not to be the one for me after the test drive. Chris said he will return my deposit, but decided not to reply to my emails requesting confirmation of the deposit."
• "I got a phone call the day after my review above, the manager apologised and thanked me for my feedback, so I signed up for a new Q4 2nd week in July, little was i to know that I would still be waiting with no delivery date 4 months later so be warned."
• "Unbelievable bad service from sales, if sales had done their job correctly wouldn't have come to that."
• "Poor effort of customer service. Will be taking my business else where."
• "I would never bring my car back to Hull Audi, for any MOT, Service or any other work!"

Vehicle Quality

Pros:

• "Just bought a new Q4 e tron which we love."
• "We received our Audi Q5 yesterday from Audi Hull. I want to say a huge thank-you especially to Peter Featherstone who I dealt with from start to finish."
• "Very happy with the Audi guarantee and our new car, thank you."
• "Purchased car during lockdown, dealt with Mike who was very helpful and made the process easy, provided detailed videos of the car inside and out as I was unable to visit the dealers. Delivered the car to my house, the car was immaculate as described."
• "When we arrived the car was exactly as described and so we were very happy."
• "The car is great, we absolutely love it."
• "Collected my Audi Q3 this week after owning a BMW X1, I just didn’t think anything would match up. Wow was I wrong, the quality of the Q3 is visible instantly it really didn’t disappoint."

Cons:

• "Now I have an SQ7 which is obviously faulty, but even Audi can’t tell me why."
• "The dealer had only 2 cars with Q2 model on site to demonstrate, both of them used. One of them was 'approved by Audi', and smelled like an ashtray."
• "If Audi approves this state of a car 'as sellable', then they have really low standards."
• "Absolute nightmare, bought an approved used A7 from them 10 months ago and the car was full of faults and issues that I never expected from an authorised dealer!!"
• "The car has come out in a worse state then it went in, i will most definitely not be using Hull Audi again, the aftercare is horrendous!!!"
• "Later on the paint started peeling off and I informed Audi and they said take it to a local dealer for repair."
• "Audi hull then said the pressure washer was too close to the car and how did I wash my car."