Address: Second Ave, Millbrook, Southampton SO15 0LP, United Kingdom
Phone: +442380733733
Rating: 4.7
based on 319 reviews.
Customer Service
Pros:
"The customer service was friendly and attentive."
"Casey Lockwood was very helpful and welcoming and even arranged for a scratch on the bodywork to be polished out."
"Michelle got in contact with me to let me know I had a service and MOT due."
"The sales staff are very knowledgeable and helpful it was such an easy and enjoyable experience from start to finish."
"Casey and the service team for fixing a very unique and complicated fault with my Arona."
"Jake Gilbert was very informative, patient and had fantastic customer service."
"Andrew throughout the process who was extremely friendly, knowledgable and helpful."
Cons:
"Terrible experience from start to finish."
"When I brought my car in, I was told I was not expected until 1000. This was incorrect, also there was no record that I required an MOT despite having an in depth conversation with 'someone' from the service department a week or so before."
"I was offered a cup of coffee, I am still waiting!☹️. I had also sent through a message on your send a message app and to date no one has bothered or had the courtesy to follow it up."
"When I arrived no-one came to greet me for 10 minutes."
"Dropped car off at 8am, called at 4.15pm to check if car was ready and told it was, arrived at garage at 5.15 to find out car was still being worked on."
"I was not advised when my car was ready for collection."
"I found that the manner in which I was spoken to condescending."
Sales Experience
Pros:
"Everything was explained to me thoroughly and I didn't feel pressurized into buying."
"Definitely would recommend Snows Seat in Southampton."
"Top marks to the sales team, you have gained a customer and look forward to buying many cars from yourselves in the future."
"Nathan in sales. He managed to find exact car for me at a cracking price."
"Andy explained clearly all the information I needed and answered my (many!) questions which gave me the confidence I needed in the process."
"Would I buy a SEAT from them again? Definitely."
"The whole process of buying the car has been so simple."
Cons:
"Not a great start for a New Seat owner having had great service for many years with Honda."
"Purchased a front wing for a Fiat 500 which was wrapped in bubble wrap. Delivered the wing to the repair garage and there's a bad dent in the wing. SNOWS refused to exchange without full payment for another wing."
"I was given a basic courtesy car but was still paying a monthly price of the luxury version with no offers of compensation at all."
"The electronics software upgrade missed reprogramming the spare key that entailed a second visit to Snows."
"I have not had any offer of compensation from Seat through my whole experience and got the impression that it is what it is and this is what happens."
"I do however get a little frustrated with the database and it's details of my account, (or lack of)."
"I am concerned about all the potential things that could go wrong once the warranty runs out."
Communication & Professionalism
Pros:
"Communication was quick, professional."
"Michelle has been really helpful, we needed a cambelt change in our car and she has proactively emailed me to double check if I didn't need that along with my MOT."
"The vehicle check video is a brilliant concept and really gives peace of mind."
"Delivery was arranged quickly and all paperwork sent as promised."
"The customer service from Matt and the team was faultless."
"Michelle Falwasser... Her emails are friendly but professional."
"Casey greeted me in a friendly manner and has helped me to set up a service plan to suit my needs."
Cons:
"Had I been made aware of the wait, I would have made alternative arrangements."
"No guidance was given to the length of the wait."
"The service complementary video was unconvincing and only covered a visual check of the car's underside."
"It makes me feel like I'm not a valued customer if the time isn't even taken to check my account or have these notes on there and instantly bombarded with prices makes me feel like making money takes priority over customer service."
"I had the car booked originally but had not had a courtesy car booked."
"Everyone was very polite and apologetic but still a service that you would not expect from a top car manufacturer."
"Despite this however, I had my car in for an inspection on the suspension components, and two service techs and the 'master tech' managed to miss a fist sized rock jammed between the subframe and steering rack."