H2O Car Valeting - Westfield London Reviews Summary

Quality of Service

Pros:

• "I am very satisfied with the Luxe product service - great detailing and H2O just got a repeat customer from now on!"
• "They transformed my car from an ordinary vehicle into a sparkling beauty that turns heads wherever I go."
• "The valeting services are amazing. The guys do an amazing job. Car is always smelling amazing and looks brand new."
• "Looked as good as new. Very professional and incredibly friendly service."
• "The car was cleaned immaculately exactly how I wanted, they took careful attention to every detail."
• "I had the 4-star valeting service which was worth every penny, I didn't recognise my car when I went to collect it, it looked brand new."
• "Always top service! Not once have I had an issue with the quality of work here."

Cons:

• "Paid £93 for a car wash, really disappointed with the final finish."
• "Massively disappointed, when you pay about as much as it costs to get your house deep cleaned you expect your car to be absolutely spotless."
• "Too expensive, got their expensive £300 detail and when I got in the car I could immediately feel dirt on all corners."
• "Avoid! Worst experience ever! They damaged our car!!!"
• "This place is a rip off I paid £97 for their service and I can honestly say that the local car wash people who charge £20 do much better job than these guys."
• "Tried this car wash three times to wash a brand new 911 and every single time left disappointed."
• "The car was half washed, there was still areas not cleaned at all like the insides of the windows and the side mirrors."

Customer Service

Pros:

• "Thanks for making our car look so good 😊"
• "Mr Zeeshan was polite, professional and even carried my shopping bags to my car upon return."
• "I personally dealt with Mr Naji Azizyar and he's very welcoming and smiles at you when you come right in."
• "Received the best customer service from that staff and the manager on site."
• "Dolly herself is a beacon of professionalism, blending friendliness and efficiency seamlessly."
• "The lady on reception is amazing and diligent and upbeat."
• "Staff is very friendly, professional, I'll definitely be coming again with my Mustang."

Cons:

• "Was just confronted by the manager Wayne. Rude. Disrespectful. Lack of manners."
• "Worst new management, booked a time a day in advance and it was all confirmed over the phone."
• "They have no management of business or customer service."
• "Oh dear - what has happened to H2O at Westfield? Used to be great, but today's experience was very poor."
• "So great welcome but at £69 you could just run it in the Tesco car wash for under £25 and get the same effect on the outside."
• "Honestly I’ve used them quite a few time. But honestly I think they service has gone down hill."
• "Terrible customer service! Online booking system has been down for weeks."

Pricing

Pros:

• "Pricing is reasonable for the quality of work provided."
• "Summer special is a good deal - worth having done."
• "5 Stars isn't enough for this Rolls Royce of Car Washes."

Cons:

• "Beware the following: Was surcharged £10 for light mud on one seat that could have been wiped off in 10 secs - seemed arbitrary and there was no warning on the booking app that it might be charged."
• "The just lost a customer who was willing to pay 600£ monthly."
• "Very bad experience, I paid £216 for nothing."
• "Paid so much for so much hassle."
• "Not worth the ridiculous price. Will not return!"
• "Better off paying a tenner at a local hand car wash."
• "Absolute rip off!!! Payed £79! Yes you read it right £79 for the worlds most average inside and outside wash."

Management and Staff Treatment

Pros:

• "The H2O team showed on multiple occasions great professionalism and provided an amazing service."
• "Dolly would always greet me and look after me in the most respectful and caring way."
• "Wayne was a pleasure to deal with and went the extra mile for me."

Cons:

• "This Company is no good, I've worked there for a year now and they don't pay their staff well at all."
• "One of my boys are head valeter at this company, he's on less than minimum wage, come back home late doing extra bits for the company."
• "Never use this company, they sacked my friend who was Head valeter for making a customer leave happy, wouldn't trust Wayne."
• "Please avoid these cowboys as they do not do as they advertise too."
• "I was reluctant to leave this review but was annoyed that despite receiving a feedback text, they don't follow up on your qualms."
• "What an embarrassment these guys are."
• "So in a nutshell, don’t waste your money at H20! Especially as they do nothing if they damage your car."