Arkley Hand Car Wash Reviews Summary

Quality of Service

Pros:

• "The car looks brand new now - cannot thank him and the team enough for the details and extent they go through."
• "They really focused on the right products in the right order to ensure the dirt was off the car before washing rather than just going straight in."
• "The attention to detail was great with these guys. A lot of hand car wash places around, and I’ve tried many but these guys clearly know what they are doing."
• "They know exactly what they're doing and take their time to ensure your car is clean in all areas, no rushed half measures here."
• "They cleaned the interior really well including all the seals and it smells amazing!"
• "The car was spotless after the wash. We would certainly revisit in the near future!"

Cons:

• "Claim to open until 6pm but they refused to take me at 5.15pm."
• "Washing technique was very poor (you’re meant to start at the top and work down) the guy was putting the wash mit all over the place from the bottom of the car to the top - giving swirl marks on the paintwork."
• "Was okay but a bit misleading, l called to check for prices for having an SUV Crossland X washed before l went in."
• "Before the pandemic, I used to pay £10 for my 4x4 to be washed and I liked the service. I went a few weeks back when they reopened and I was charged £20 for the same service, if not worse."
• "I wasn't as impressed with the wash this time around and not seeing the price until it was too late left a bad taste in my mouth."

Customer Service

Pros:

• "Marcel is a true gent too! The attention to detail was great with these guys."
• "Marcel is courteous and professional, gives you even advice on how to keep the car in good condition."
• "The owner Marsel works 7 days a week and really takes a pride in his work."
• "They were super professional and did a really great job."
• "Very pleased with the outcome. Marcel is very professional and friendly chap who does an excellent job."
• "This is the best hand car wash in both Barnet and Arkley areas. I have been washing our cars here for years, and they always maintain the same level of quality and professionalism."

Cons:

• "The manager shouts at his employee for allowing this to happen and also is aggressive with me for not booking an appointment."
• "Terrifying. But the cleaners themselves do a top job hence the 2 stars for the quality of cleaning and minus 3 stars for the aggressive management."
• "It isn't justified to double the prices. Everyone has been hit badly but to double prices for the same if not worse service isn't acceptable."
• "They even offered to spray the mud off my boots at the same time! Very much recommended."

Price and Value

Pros:

• "It’s also actually really reasonably priced."
• "Very professional, with attention to detail and very reasonably priced for the quality of their work."
• "The price-quality value is highly underrated. The simple wash is like valet provided by so-called 'valeters' who charge three times more elsewhere."
• "The products that they use are professional non-abrasive products and they leave my car sparkling both inside and outside every time I take it to them."
• "Very good quality service, quick and professional."

Cons:

• "Claim to open until 6pm but they refused to take me at 5.15pm, then tell me to come in next morning, I come in next morning... They tell me I need an appointment."
• "Before the pandemic, I used to pay £10 for my 4x4 to be washed and I liked the service. I went a few weeks back when they reopened and I was charged £20 for the same service, if not worse."
• "It isn't justified to double the prices. Everyone has been hit badly but to double prices for the same if not worse service isn't acceptable."
• "The only place I'm taking my car now, I would definitely recommend!"